One Stop - Customer Service Assistant

One Stop; Kelvedon; On-site; GBP 20,000 - 25,000; Full time

Job summary

One Stop, a leading convenience store chain, seeks a Customer Service Assistant in Kelvedon. In this role, you'll enhance customer satisfaction, maintain store operations, and follow safety protocols. Opportunities for flexible working arrangements are available, alongside various employee benefits including discounts and wellness support.

Benefits

10% Discount in One Stop

10% Discount at Tesco & Tesco Cafe

20% Discount on F&F Clothing

Discounted eye care through Vision Express

Access to exclusive savings through Colleague Deals

WeCare support services

Annual leave increases with service length

Life Assurance

Flexible working options

Qualifications

• Passion for serving customers.
• Ability to work in a fast-paced environment.
• Responsible for maintaining store appearance and operations.

Responsibilities

• Provide excellent customer service and assist in day-to-day operations.
• Maintain store cleanliness and follow safety procedures.
• Engage with customers for feedback and guidance.

Skills

Customer service

Teamwork

Communication

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing great natural service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying your training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out accurately at the start and end of shifts.
• Following security procedures and wearing safety equipment where available.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions at self-service checkouts, explaining your actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially managing the shift in the absence of your Shift Leader or Store Manager.
• Following all safety and legal training to ensure a safe environment.

If this store has a Post Office Local

Your duties will include daily operations of the Post Office, requiring a background check for financial and criminal convictions. Failure to pass these checks will result in withdrawal of the job offer.

Flexible Working

We welcome discussions about flexible working arrangements to support your needs, whether you are starting your career, caring for others, nearing retirement, or adapting to parenthood.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do

• We treat each other with respect

• We work together as one team

• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of food, household essentials, and additional services like Post Office, cash machines, and vending solutions.

Part of Tesco since 2003, we operate from three distribution centers and support stores across England and Wales.

We are committed to inclusivity and accessibility, holding Disability Leader Level 3 accreditation. For support details, please click here.

Please Note

We only recruit individuals who have passed the school leaver’s age. For specifics, click here.

Benefits include:

• 10% Discount in One Stop
• 10% Discount at Tesco & Tesco Cafe (increased to 15% on certain weekends)
• 20% Discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile and exclusive deals
• 20% off insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounted health checks via Tesco Pharmacy
• Access to exclusive savings through Colleague Deals
• Save as you earn scheme
• WeCare support services including 24/7 online GP and mental health support
• Annual leave increases with service length
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options to suit various needs