One Stop - Customer Service Assistant

Tesco Hungary; Ingleby Barwick; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join One Stop as a Customer Service Assistant, where you’ll play a key role in delivering outstanding customer service in a dynamic retail environment. Your responsibilities will range from stocking shelves to maintaining store safety. We offer flexible working arrangements and a variety of employee benefits, including discounts at Tesco and other stores. Experience the opportunity to contribute to a team focused onMaking every customer feel valued.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing

10% discount at Tesco Mobile

20% off insurance with Tesco Bank

Discounted eye care through Vision Express

Qualifications

• Must be able to provide excellent customer service.
• Experience in retail is beneficial.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide excellent customer service and assist in daily store operations.
• Stock shelves, process payments, and maintain store appearance.
• Encourage customer feedback and manage safety practices.

Skills

Customer service

Teamwork

Communication

Problem solving

Education

Passed school leaver’s age

Job description

One Stop • Ing;eby barwick TS170RR • Apply by 27-Jul-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing natural, great service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate payment.
• Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment.
• Following the ‘think 25’ policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions on self-service checkouts, explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running the shift in the absence of a Shift Leader or Store Manager.
• Following all training to ensure safety and legal compliance.
• If applicable, managing day-to-day operations of the Post Office, including passing background checks; failure to pass will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements. Discuss your needs during the application process—whether you’re starting your career, caring for someone, nearing retirement, or adapting to new life circumstances.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open daily from 7am to 10pm, offering a wide range of products and services including Post Office, lottery, vending, and more.

We are committed to inclusivity and accessibility, holding Disability Leader Level 3 accreditation. For support, please click here.

Please Note

Applicants must have passed school leaver’s age. For details, click here.

Colleague Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile
• 20% off insurance with Tesco Bank
• Discounted eye care through Vision Express
• Other discounts and benefits listed in the original description