One Stop - Customer Service Assistant

One Stop; Hyde; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading convenience store chain in Hyde is seeking a Customer Service Assistant to provide excellent service in a fast-paced retail environment. Responsibilities include serving customers, maintaining store appearance, and adhering to safety protocols. This role offers flexible working arrangements to fit individual needs. Previous experience in retail is preferred. Join a supportive team and contribute to enhancing customer satisfaction.

Benefits

Staff discounts

Flexible working arrangements

Wellness programs

Qualifications

• Must be above school leaver age.
• Experience in retail or customer service is preferred.

Responsibilities

• Serve customers with passion and pride, delivering excellent service.
• Maintain a clean, tidy, and organized store environment.
• Adhere to safety protocols and legal training requirements.

Skills

Customer service

Team collaboration

Attention to detail

Safety protocols understanding

Job description

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Client:

One Stop

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

69919febfbdb

Job Views:

18

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

One Stop • Hattersley, Hyde • Apply by 08-May-2025

About the role

We are looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. In this role, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in daily store operations by providing excellent customer service, stocking shelves, processing payments, and maintaining the store’s appearance.

As customer satisfaction is our priority, you will continually seek ways to improve service through on-the-job coaching and feedback.

Ensuring a safe environment for both staff and customers is also a key part of your responsibilities.

You will be Responsible For:

• Serving customers with passion and pride, delivering natural, excellent service.
• Encouraging customer feedback through surveys.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Practicing safety protocols learned during training.
• Participating in seasonal, community, and charity events to foster an inclusive atmosphere.
• Understanding store performance and contributing to profit goals.
• Living our values, making everyone feel welcome, and following policies.
• Accurately clocking in and out for shifts.
• Following security procedures and wearing safety equipment.
• Following the 'think 25' policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions at self-service checkouts.
• Maintaining a clean, tidy, and organized store environment.
• Potentially managing the shift in the absence of supervisors.
• Adhering to all safety and legal training.
• If applicable, managing Post Office operations, including passing necessary background checks.

Flexible Working

We support flexible working arrangements to fit individual needs, including part-time, job shares, phased retirement, and more. Discuss your requirements with us during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do

• Treat each other with respect

• Collaborate as one team

• Make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including food, household essentials, and various retail services like Post Office, cash machines, and vending solutions. We are a subsidiary of Tesco, operating independently from our Head Office in Brownhills, Walsall.

Please Note

Applicants must be above the school leaver age. Details vary by country. We value our colleagues and offer numerous benefits, including staff discounts, insurance, flexible working, and wellness programs.