One Stop - Customer Service Assistant

Tesco Hungary; Huntingdonshire; On-site; GBP 18,000 - 24,000; Full time

Job summary

Join One Stop, a subsidiary of Tesco, as a Customer Service Assistant, where you’ll play a critical role in providing excellent service and managing store operations. Enjoy a diverse working environment with flexible hours and comprehensive benefits, all while making a positive impact on your customers and community.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Café

20% discount on F&F Clothing

10% at Tesco Mobile

20% off insurance at Tesco Bank

Discounted eye care

Colleague discounts and savings schemes

Retirement plans and life assurance

Qualifications

• Must be above school leaver age.
• Ability to provide excellent customer service.
• Knowledge of safety protocols.

Responsibilities

• Provide excellent customer service and assist in daily store operations.
• Maintain store appearance and safety standards.
• Encourage customer feedback and manage in-store areas.

Skills

Customer-centric approach

Teamwork

Communication

Problem-Solving

Organizational Skills

Job description

One Stop • Godmanchester • Apply by 28-Jul-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing natural and great service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure safety in all work activities.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate payment.
• Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment.
• Following the 'think 25' policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions on self-service checkouts and explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially managing the shift in the absence of the Shift Leader or Store Manager.
• Following all training to ensure safety and compliance.
• If applicable, duties will include managing the Post Office operations, requiring passing a background check for financial and criminal records. If checks fail, the job offer will be withdrawn.

Flexible Working

We support flexible working arrangements. Discuss your needs during the application process, whether you are starting your career, caring for family, nearing retirement, or other life circumstances.

Core Purpose

Serving our customers, communities, and planet better each day.

Values

• Customer-centric approach
• Mutual respect
• Teamwork
• Making things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of food, household essentials, and services like Post Office, PayPoint, lottery, and vending solutions.

Part of Tesco since 2003, our stores are open seven days a week, providing convenience and community support.

We are committed to inclusivity, holding Level 3 Disability Leader accreditation, and offer accessible recruitment processes. For support details, please click here.

Please Note

Applicants must be above school leaver age. Check your country's school leaver age here.

Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on some weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% at Tesco Mobile, including shared deals
• 20% off insurance at Tesco Bank
• Discounted eye care via Vision Express
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Cash plans, colleague discounts, savings schemes, and more
• Additional benefits like retirement plans, life assurance, private medical insurance, and flexible working options.