One Stop - Customer Service Assistant

Tesco Hungary; Hollingworth; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading retail company is seeking a Customer Service Assistant in Hollingworth. The role involves providing excellent customer service, stocking shelves, and maintaining store appearance. Candidates should be passionate about service and able to follow safety protocols. This position is crucial for ensuring a positive shopping experience.

Qualifications

• Passion for customer service and ability to engage with customers.
• Capability to execute various store tasks effectively.
• Willingness to participate in training and adhere to company policies.

Responsibilities

• Provide excellent customer service and assist in daily store operations.
• Stock shelves and maintain store appearance.
• Ensure safety measures are followed in the store.

Skills

Customer service

Teamwork

Attention to detail

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

• I know my customers and serve them with passion and pride, providing great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• I work across all areas of the store including online, the tills, replenishment, vending, and stock routines to ensure tasks are completed to meet customer needs.
• I put into practice the training I have received to ensure we work safely.
• I participate in seasonal, community, and charity events, creating a welcoming and inclusive atmosphere.
• I stay informed about my store’s performance, understand my role, and collaborate to deliver profit.
• I am myself, live our values, make everyone feel welcome, and follow our policies.
• I ensure I clock in and out at the start and end of my shift to be paid accurately.
• I keep myself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
• I always follow the think 25 policy when serving age-restricted products to customers.
• I respond promptly to assistance calls or interventions on self-service checkouts, explaining my actions to customers.
• I work in a clean, tidy, and organized manner, keeping aisles clear of congestion.
• At times, I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I follow all training to keep myself, others, and the store safe and legal.
• If this store has a Post Office Local, my duties will include the daily operations of the post office. I will be required to undertake a Post Office Financial and criminal conviction background check, which I must pass to proceed with this role. If these checks fail, the job offer will be withdrawn.