One Stop - Customer Service Assistant

One Stop; Hathersage; On-site; GBP 20,000 - 24,000; Full time

Job summary

One Stop is seeking a Customer Service Assistant for its Hathersage store. This role involves providing excellent customer service, maintaining the store's operations, and ensuring a safe environment for customers and colleagues. Join a supportive team committed to serving customers and communities effectively.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing

10% discount at Tesco Mobile

20% off insurance at Tesco Bank

Discounted eye care

Various Tesco Pharmacy discounts

Annual leave increases with service length

Life Assurance

Various flexible working options

Qualifications

• Applicants must be above school leaver age.
• Experience in retail or customer service is a plus.
• Training will be provided.

Responsibilities

• Assist customers in a fast-paced retail environment.
• Stock shelves and maintain store appearance.
• Ensure safety and compliance during shifts.

Skills

Customer Service

Communication

Teamwork

Problem Solving

Job description

One Stop • Hathersage • Apply by 14-Jul-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, delivering natural service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure all work is done safely.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate payment.
• Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions at self-service checkouts, explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Possibly running the shift in the absence of your Shift Leader or Store Manager.
• Following all training to ensure safety and legality.
• If applicable, managing daily operations of the Post Office, including passing necessary background checks. Failure to pass these checks will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements. Discuss your needs during the application process, whether you're starting your career, caring for someone, nearing retirement, or adapting to parenthood.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other as we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open daily from 7am to 10pm, offering a wide range of products and services, including Post Office, cash machines, bill payments, and vending solutions.

As a Tesco subsidiary, we operate independently from our Head Office in Brownhills, Walsall, and serve our stores from three distribution centers in Brownhills, Nursling, and Wakefield.

We are proud to be accredited as a Disability Leader Level 3 and are committed to an inclusive recruitment process. For accessibility support, please click here.

Please Note

Applicants must be above school leaver age. For details, click here.

Colleague Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on certain weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile, including shared Colleague Deals
• 20% off insurance at Tesco Bank
• Discounted eye care through Vision Express
• Various Tesco Pharmacy discounts including health checks and flu jabs
• Discounted cash plans through Simply Health
• Exclusive savings with retailer deals, days out, gyms, and more
• Annual Save as You Earn scheme
• WeCare support services, including online GP, mental health, and fitness programs
• Annual leave increases with service length
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Various flexible working options to suit individual needs