One Stop - Customer Service Assistant

Tesco Hungary; Hart; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading retail company is seeking a Customer Service Assistant to join their team. This role involves providing outstanding customer service, maintaining store operations, and participating in community initiatives. Ideal candidates are passionate about customer service and enjoy working in a dynamic environment.

Benefits

Employee discounts at One Stop and Tesco

Colleague savings schemes

Retirement and insurance benefits

Flexible working options

Qualifications

• Experience in customer service roles valued.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Provide excellent customer service and assist in store operations.
• Stock shelves, process payments, and maintain store appearance.
• Encourage customer feedback and participate in community events.

Skills

Customer service

Teamwork

Communication

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly look for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing natural service.
• Encouraging customers to give feedback on their shopping trip through the ‘have your say’ survey.
• Working across all areas of the store including online, the tills, replenishment, vending, and stock routines to meet customer needs.
• Applying the training received to ensure all work is done safely.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate payment.
• Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
• Following the think 25 policy when serving age-restricted products.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Occasionally running shifts in the absence of the Shift Leader and Store Manager.
• Following all training to ensure safety and legality in the store.
• If applicable, managing day-to-day operations of the Post Office, including passing necessary background checks; failure to pass these checks will result in withdrawal of the job offer.

Flexible Working

We welcome discussions about flexible working arrangements to support your needs, whether you are starting your career, caring for others, nearing retirement, or adapting to life changes.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do

• We treat each other how we like to be treated

• We work together as one team

• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including convenience foods, household essentials, and additional services like Post Office, cash machines, and more.

As a Tesco subsidiary, we are committed to an inclusive and accessible recruitment process, supporting candidates with various needs.

Please Note

Applicants must have passed the school leaver’s age. For details, please check local requirements.

Benefits include:

• Employee discounts at One Stop, Tesco, and partner brands
• Colleague savings schemes
• Retirement and insurance benefits
• Flexible working options