One Stop - Customer Service Assistant

Tesco Hungary; Harlow; On-site; GBP 20,000 - 24,000; Full time

Job summary

Join a leading retail company as a Customer Service Assistant, where you will play a vital role in enhancing customer experience in a busy store environment. You'll be responsible for operational tasks like stocking shelves and processing payments while ensuring a welcoming atmosphere. Flexible working hours are supported to accommodate various life situations.

Qualifications

• Knowledge of store performance and operations.
• Ability to provide feedback and improve services.
• Understanding of safety protocols and compliance.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Encourage customer feedback through surveys.
• Participate in community events for an inclusive atmosphere.

Skills

Customer Service

Teamwork

Communication

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly look for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing natural, great service.
• Encouraging customers to give feedback on their shopping experience through completing the ‘have your say’ survey.
• Working across all areas of the store including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying the training received to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Ensuring accurate clocking in and out at the start and end of shifts.
• Following security procedures and wearing safety equipment to keep yourself, colleagues, and customers safe.
• Following the think 25 policy when serving age-restricted products.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining your actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running the shift in the absence of your Shift Leader or Store Manager.
• Following all training to ensure safety and compliance.
• If the store has a Post Office Local, your duties will include managing daily operations of the post office, which requires passing a background check. If the checks fail, the job offer will be withdrawn.

Flexible Working

We support flexible working arrangements to accommodate different life situations. Discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Customers are at the heart of everything we do

• Treat others how they like to be treated

• Work together as one team

• Make things easier