One Stop - Customer Service Assistant

One Stop; Grays; On-site; GBP 20,000 - 25,000; Full time

Job summary

A retail chain in Grays is seeking a Customer Service Assistant to provide excellent service in a dynamic environment. Key responsibilities include serving customers, maintaining store appearance, and participating in community events. Candidates should be passionate about customer service and willing to maintain safety standards.

Benefits

Flexible working arrangements

Employee discounts

Private medical insurance

Qualifications

• Experience in a fast-paced retail environment.
• Ability to provide excellent customer service.
• Willingness to participate in training and events.

Responsibilities

• Serve customers with passion and pride.
• Encourage customer feedback.
• Maintain a clean and organized store environment.
• Follow security procedures and safety training.

Skills

Customer service

Teamwork

Communication

Job description

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One Stop - Customer Service Assistant, Grays

Client: One Stop

Location: Grays, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference:

5b5db3a7b4e1

Job Views:

70

Posted:

12.08.2025

Job Description:

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will be constantly looking for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will remain a safe place to work and shop.

You will be Responsible For:

• Serving customers with passion and pride, providing natural and excellent service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas, including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Practicing training to ensure safe working conditions.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at shifts’ start and end for accurate payment.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions at self-service checkouts, explaining your actions to customers.
• Maintaining a clean, organized store environment.
• Occasionally managing the shift in the absence of your Shift Leader or Store Manager.
• Following all safety and legal training.

If the store has a Post Office Local, duties include daily operations of the post office, requiring passing a background check. If checks fail, the job offer will be withdrawn.

Flexible Working

We support flexible working arrangements to accommodate different life situations. Discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and planet better each day.

Values

• Customers are at the heart of everything we do
• We treat each other well
• We work as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, Parcelshop, PayPoint, lottery, vending, and more. We are a subsidiary of Tesco, operating independently with support from three distribution centers.

Please Note

We hire individuals who have passed the school leaver’s age. Benefits include discounts, savings schemes, private medical insurance, flexible working, and more.