One Stop - Customer Service Assistant

Tesco Hungary; Gorleston-on-Sea; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join One Stop, a subsidiary of Tesco, as a Customer Service Assistant and play a vital role in delivering excellent service in a dynamic retail environment. You will be responsible for engaging with customers, maintaining store operations, and contributing to a positive shopping experience while receiving generous employee benefits including discounts, flexible scheduling, and support services.

Benefits

10% discount in One Stop

10% discount at Tesco

20% discount on F&F Clothing

Discounts at Tesco Pharmacy

24/7 online GP support

Annual leave increases with service

Flexible working options

Qualifications

• Experience in retail or customer service roles preferred.
• Ability to work in a fast-paced environment.
• Capable of handling cash and processing payments.

Responsibilities

• Serve customers with passion and pride.
• Maintain store appearance and stock shelves.
• Assist in managing shift in absence of leadership.

Skills

Customer Service

Teamwork

Safety Awareness

Job description

One Stop • Gorleston on Sea • Apply by 03-Jul-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing natural and great service.
• Encouraging customer feedback through the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure safety at work.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out accurately to ensure correct payment.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Adhering to the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or checkout interventions, explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Occasionally managing the shift in the absence of your Shift Leader or Store Manager.
• Following all training to ensure safety and legal compliance.
• If applicable, for stores with a Post Office Local, duties include managing daily operations and passing necessary background checks for the Post Office role. Failure to pass these checks will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements. Discuss your needs during the application process, whether you are starting your career, caring responsibilities, nearing retirement, or other life circumstances.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week from 7am to 10pm, offering a wide range of food, household essentials, and additional services like Post Office, cash machines, and vending solutions.

Part of Tesco since 2003, we operate from three distribution centers and serve communities across England and Wales.

We are proud to be Disability Leader Level 3 accredited and committed to an inclusive recruitment process. For accessibility support, please click here.

Please Note

We only recruit individuals who have passed the school leaver’s age. For details, click here.

Colleague Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on certain weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile, including shared deals
• 20% off car, pet, and home insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Discounted cash plans through Simply Health
• Exclusive savings via Colleague Deals and Discounts
• Annual Save as You Earn scheme
• WeCare support services, including 24/7 online GP and mental health support
• Annual leave increases with service length
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options like part-time, job shares, phased retirement, and more