One Stop - Customer Service Assistant

One Stop; Framingham Earl; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading company in retail is seeking a Customer Service Assistant for their store in Framingham Earl. You will provide excellent customer service, assist in store operations, and contribute to an inviting atmosphere for customers. The role offers varied responsibilities with a focus on customer engagement, teamwork, and safety.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing

20% off insurance at Tesco Bank

Discounted eye care through Vision Express

WeCare support services

Annual leave increases with service

Qualifications

• Experience in customer service preferred.
• Must be able to work in a fast-paced environment.
• Adhere to safety procedures.

Responsibilities

• Serve customers with passion and pride.
• Maintain store appearance and stock shelves.
• Follow security procedures and respond to calls.

Skills

Customer Service

Teamwork

Communication

Problem Solving

Job description

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One Stop - Customer Service Assistant, Framingham Earl

Client: One Stop

Location: Framingham Earl, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 61633e20c443

Job Views: 8

Posted: 22.06.2025

Expiry Date: 06.08.2025

Job Description:

One Stop • Framingham Earl Norwich • Apply by 16-May-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store, providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing great natural service.
• Encouraging customer feedback through surveys.
• Working across all store areas including online, tills, replenishment, vending, and stock routines.
• Practicing safety based on received training.
• Participating in seasonal, community, and charity events.
• Understanding store performance and contributing to profit.
• Living store values, making everyone feel welcome, and following policies.
• Clocking in and out accurately for proper payment.
• Following security procedures and wearing safety equipment.
• Following the 'think 25' policy for age-restricted products.
• Responding to assistance calls and explaining actions to customers.
• Keeping aisles clear and store organized.
• Potentially running the shift in the absence of managers.
• Following all training for safety and legality.
• If applicable, managing the Post Office operations, including passing background checks.

Flexible Working

We support flexible working arrangements. Discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other with respect
• We work as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a range of products and services including groceries, cash machines, Post Office, lottery, and vending solutions. We are a subsidiary of Tesco, operating independently with support from three distribution centers.

Please Note

We recruit individuals who are above the school leaver’s age. For details, check local school leaver age requirements.

Benefits:

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on certain weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile
• 20% off insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Discounted cash plans and other colleague discounts
• Save as you earn scheme
• WeCare support services including mental health support and online GP
• Annual leave increases with service
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options