One Stop - Customer Service Assistant

One Stop; Fernwood CP; On-site; GBP 18,000 - 25,000; Full time

Job summary

One Stop is seeking a Customer Service Assistant to enhance our team in a dynamic retail environment. The role involves providing excellent customer service, maintaining store appearance, and ensuring tasks are handled efficiently. Candidates should be passionate about customer satisfaction and able to thrive in a fast-paced setting. Flexible working arrangements are supported to suit various life circumstances.

Benefits

10% Discount in One Stop

10% Discount at Tesco & Tesco Cafe

20% Discount on F&F Clothing in Tesco Stores

10% discount at Tesco Mobile

20% off insurance at Tesco Bank

Discounted eye care through Vision Express

Discounted health checks at Tesco Pharmacy

Cash plans and savings schemes

Qualifications

• Passion for customer service and creating a welcoming atmosphere.
• Ability to handle various store tasks including checking out and maintaining store cleanliness.
• Capable of managing tasks in the absence of a supervisor.

Responsibilities

• Deliver exceptional customer service on a daily basis.
• Maintain a clean and organized store environment.
• Assist with stock routines and store operations.

Skills

Customer service

Teamwork

Communication

Education

Above school leaver’s age

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, giving great natural service.
• Encouraging customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• Working across all areas of the store including online, the tills, replenishment, vending, and stock routines to ensure tasks are completed to meet customer needs.
• Applying the training received to ensure all work is done safely.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, following policies, and being yourself.
• Clocking in and out at the start and end of shifts for accurate payment.
• Following security procedures and wearing safety equipment to keep yourself, colleagues, and customers safe.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions on self-service checkouts and explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running the shift in the absence of your Shift Leader and Store Manager.
• Following all training to ensure safety and legal compliance.
• If applicable, duties will include managing the Post Office operations, which requires passing a background check. Failure to pass will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements to accommodate different life circumstances. Discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do

• Treat others how they like to be treated

• Work together as one team

• Make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services including Post Office, cash machines, bill payments, and more.

We are committed to inclusivity and accessibility, holding a Disability Leader Level 3 accreditation. For support, please click here.

Please Note

Applicants must be above school leaver’s age. For details, click here.

Benefits

• 10% Discount in One Stop
• 10% Discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
• 20% Discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile
• 20% off insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounted health checks at Tesco Pharmacy
• Cash plans, colleague discounts, savings schemes, and more