One Stop - Customer Service Assistant

Tesco Hungary; Fareham; On-site; GBP 18,000 - 24,000; Full time

Job summary

Join a leading convenience store chain as a Customer Service Assistant, where you will engage with customers, maintain store operations, and contribute to a vibrant shopping atmosphere. This role is ideal for individuals who thrive in a fast-paced environment and are passionate about customer service.

Benefits

Flexible working options

Employee discounts

Insurance and pension schemes

Qualifications

• Passion for helping customers and providing excellent service.
• Ability to work in a fast-paced environment.
• Commitment to following safety and security protocols.

Responsibilities

• Providing excellent customer service and assisting with store operations.
• Maintaining store appearance and organization.
• Managing shifts in the absence of a supervisor.

Skills

Customer Service

Teamwork

Communication

Problem-Solving

Job description

One Stop • 141-143 Gosport Road, Fareham, PO16 0PZ • Apply by 03-Aug-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily store operations by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing natural service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying your training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate payment.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions at self-service checkouts, explaining your actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially managing shifts in the absence of your Shift Leader and Store Manager.
• Following all training to ensure safety and legality.
• If applicable, managing day-to-day Post Office operations, including passing necessary background checks. Failure to pass these checks will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements. Discuss your needs during the application process, whether you are starting your career, caring for someone, nearing retirement, or adapting to parenthood.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services, including Post Office, cash machines, and vending solutions.

Part of Tesco since 2003, we operate from three distribution centers and serve communities across England and Wales.

Accessibility and Benefits

We are committed to inclusive recruitment and are a Disability Leader Level 3. For support details, please click here.

Note: We only recruit individuals who have passed the school leaver’s age. For details, click here.

Our colleagues enjoy benefits such as discounts, insurance, pension schemes, and flexible working options. For full details, please see the list of benefits in the original description.