One Stop - Customer Service Assistant

Tesco Hungary; Ely; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading convenience store seeks a Customer Service Assistant to enhance customer experience and operational efficiency. You will be responsible for engaging with customers, maintaining store standards, and ensuring a safe shopping environment. Flexible working arrangements are available to support a diverse team.

Benefits

10% discount in One Stop

Discount at Tesco & Tesco Cafe

20% discount on F&F Clothing

Discounted eye care through Vision Express

Exclusive savings via Colleague Deals

24/7 online GP services

Annual leave increases with service length

Retirement Savings Plan

Qualifications

• Passionate about providing great customer service.
• Understanding of store operations and safety compliance.

Responsibilities

• Provide excellent customer service and assist in store activities.
• Maintain store appearance and stock levels.
• Follow safety procedures and manage shift responses.

Skills

Customer Service

Teamwork

Communication

Flexibility

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing great natural service.
• Encouraging customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• Working across all areas of the store including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying the training received to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following store policies.
• Ensuring accurate clocking in and out at the start and end of shifts.
• Following security procedures and wearing safety equipment where available to keep everyone safe.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions on self-service checkouts, explaining your actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running the shift in the absence of your Shift Leader or Store Manager.
• Following all training to ensure safety and legal compliance.
• If applicable, duties include the day-to-day operations of the Post Office, which require passing a background check. If these checks fail, the job offer will be withdrawn.

Flexible Working

We welcome discussions about flexible working arrangements to support your needs, whether you're starting your career, caring for others, nearing retirement, or adapting to life changes.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do

• We treat each other how we like to be treated

• We work together as one team

• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, cash machines, bill payments, and more, to serve local communities.

We are committed to inclusivity and accessibility in our recruitment process and are proud to be a Disability Leader Level 3. For support details, please visit our accessibility page.

Please Note

Applicants must be above the school leaver’s age. Check your local school leaver’s age requirements for more information.

Benefits include

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile, including Colleague Deals
• 20% off car, pet, and home insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Discounted Simply Health cash plan
• Exclusive savings via Colleague Deals and Discounts
• Save as you earn scheme
• WeCare support services, including 24/7 online GP, mental health support, and more
• Annual leave increases with service length
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical insurance (if applicable)
• Flexible working options to suit your needs