One Stop - Customer Service Assistant

TN United Kingdom; Eckington; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a dynamic team as a Customer Service Assistant at a leading retail store. In this role, you will engage with customers daily, ensuring they receive exceptional service while contributing to the store's operations. Your responsibilities will include stocking shelves, processing payments, and maintaining a clean environment. This position offers flexible working arrangements and a chance to be part of a company that values its customers and community. If you thrive in a fast-paced environment and are passionate about customer service, this opportunity is perfect for you.

Benefits

Employee Discounts

Colleague Deals

Retirement Benefits

Medical Benefits

Flexible Working Options

Qualifications

• Experience in customer service roles is preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Encourage customer feedback and participate in community events.
• Ensure safety and security procedures are followed.

Skills

Customer Service

Communication Skills

Teamwork

Problem Solving

Education

High School Diploma

Job description

Social network you want to login/join with:

One Stop - Customer Service Assistant, Eckington

Client: Tesco

Location: Eckington, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 0d470267abfb

Job Views: 2

Posted: 02.05.2025

Expiry Date: 16.06.2025

Job Description:

What's in it for you:

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

Responsibilities:

• Serve customers with passion and pride, providing natural service.
• Encourage customer feedback through surveys.
• Work across all store areas including online, tills, replenishment, vending, and stock routines.
• Practice safety and follow training.
• Participate in seasonal, community, and charity events.
• Understand store performance and contribute to profit.
• Live company values and follow policies.
• Accurately clock in and out.
• Follow security procedures and wear safety equipment.
• Follow the 'think 25' policy for age-restricted products.
• Respond to assistance calls and explain actions to customers.
• Maintain a clean and organized environment.
• Potentially run shifts in absence of managers.
• If applicable, operate the Post Office and pass background checks.

Flexible Working: We support flexible working arrangements to suit individual needs. Discuss with us how we can accommodate your circumstances.

Core Purpose: Serving our customers, communities, and planet better every day.

Values:

• Customers at the heart of everything
• Treat others as they like to be treated
• Work as one team
• Make things easier

About us:

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open 7 days a week, offering a wide range of products and services including Post Office, vending, and more. We are part of Tesco, dedicated to being a responsible and inclusive employer.

Benefits:

• Employee discounts
• Colleague deals
• Retirement and medical benefits
• Flexible working options

We are committed to diversity and inclusion, providing accessible recruitment processes and support for all applicants.