One Stop - Customer Service Assistant

Tesco Hungary; East Devon; On-site; GBP 18,000 - 22,000; Full time

Job summary

Join Tesco as a Customer Service Assistant at One Stop. In this dynamic role, you will deliver exceptional customer service while assisting with various store operations. From stocking shelves to engaging with customers, every day offers new challenges. Benefits include discounts, flexible working options, and support services.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing

10% discount at Tesco Mobile

20% off insurance at Tesco Bank

Discounted eye care and health checks

Exclusive partner deals

Save as you earn scheme

WeCare support services

Annual leave increases with service

Retirement Savings Plan

Life Assurance

Flexible working options

Qualifications

• Must have passed school leaver’s age.
• Experience in customer service is preferred.

Responsibilities

• Provide excellent customer service and improve service through feedback.
• Stock shelves, process payments, and maintain store appearance.
• Participate in community events and follow safety procedures.

Skills

Customer service

Teamwork

Communication

Problem-solving

Job description

One Stop • Ottery St Mary • Apply by 14-Aug-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing natural, great service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas, including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying your training to ensure safe work practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate pay.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the 'think 25' policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions, explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running shifts in the absence of your Shift Leader or Store Manager.
• Following all training to ensure safety and legal compliance.

If this store has a Post Office Local, your duties will include the operation of the post office, which requires passing a background check. Failure to pass will result in withdrawal of the job offer.

Flexible Working

We welcome discussions about flexible working arrangements to support your life and commitments.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services, including Post Office, cash machines, and vending solutions.

We are committed to inclusivity and accessibility, being a Level 3 Disability Leader. For support details, please click here.

Note

Applicants must have passed the school leaver’s age. For details, click here.

Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe, increasing to 15% on weekends
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile
• 20% off insurance at Tesco Bank
• Discounted eye care and health checks
• Exclusive deals and discounts through our partner programs
• Save as you earn scheme
• WeCare support services, including online GP and mental health support
• Annual leave increases with service
• Retirement Savings Plan
• Life Assurance
• Car allowance and private medical insurance (if applicable)
• Flexible working options