One Stop - Customer Service Assistant

Tesco; Digswell; On-site; GBP 18,000 - 25,000; Full time

Job summary

One Stop, a subsidiary of Tesco, is seeking a Customer Service Assistant to enhance customer experiences in a fast-paced retail environment. Responsibilities include providing excellent customer service, stocking shelves, and maintaining store appearance while adhering to safety standards and policies.

Responsibilities

• Serving customers with passion and pride, providing great natural service.
• Maintaining clean, tidy, and organized store environment.
• Potentially running shifts in the absence of managers.

Job description

One Stop • Welwyn Garden City • Apply by 08-Jul-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing great natural service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying your training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate pay.
• Following security procedures and wearing safety equipment where available to keep everyone safe.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions on self-service checkouts and explaining your actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running shifts in the absence of managers.
• Following all training to ensure safety and legality.
• If applicable, managing daily operations of the Post Office, including passing necessary background checks.

Flexible Working

We welcome discussions about flexible working arrangements to support your personal circumstances and commitments.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, cash machines, bill payments, and vending solutions. We are committed to inclusivity and accessibility, with accredited Disability Leader Level 3 status. We support flexible working and offer numerous colleague benefits.