One Stop - Customer Service Assistant

Tesco Hungary; Credenhill; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join One Stop as a Customer Service Assistant where you will play a vital role in ensuring an excellent shopping experience. You will be responsible for delivering top-notch customer service, maintaining the store's appearance, and working collaboratively with your team. Flexibility in working arrangements is supported, making this a great opportunity for those at different stages of their career.

Benefits

10% discount in One Stop and Tesco

20% discount on F&F Clothing in Tesco

Discounts on Tesco Mobile, insurance, health checks, and more

Support services including mental health and GP access

Flexible working options to suit various needs

Qualifications

• Must be above school leaver's age.
• Passion for providing excellent customer service.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide excellent customer service and support across all store areas.
• Assist in maintaining the store's cleanliness and organization.
• Participate in seasonal and community events.

Skills

Customer Service

Teamwork

Communication

Job description

One Stop • Credenhill • Apply by 19-Jul-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing great natural service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate pay.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the 'think 25' policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions on self-service checkouts, explaining your actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running shifts in the absence of supervisors.
• Following training to ensure safety and legality.
• If applicable, managing daily Post Office operations, including passing necessary background checks.

Flexible Working

We support flexible working arrangements. Discuss your needs during the application process, whether you're starting your career, caring for others, nearing retirement, or adapting to life changes.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other well
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores open from 7am to 10pm daily, offering a wide range of products and services including Post Office, cash machines, bill payments, lottery, vending, and more.

Part of Tesco since 2003, we support our stores from three distribution centers. We are committed to inclusivity and accessibility in our recruitment process.

Note

Applicants must be above the school leaver’s age. More info available online.

Colleague Benefits

• 10% discount in One Stop and Tesco
• 20% discount on F&F Clothing in Tesco
• Discounts on Tesco Mobile, insurance, health checks, and more
• Support services including mental health, GP access, and lifestyle programs
• Annual leave, retirement savings, life assurance, and optional benefits like private medical insurance and car allowance
• Flexible working options to suit various needs