One Stop - Customer Service Assistant

Tesco Hungary; Coventry; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading company in retail is seeking a Customer Service Assistant for their store in Coventry. The role involves providing exceptional customer service, managing store operations, and fostering a positive shopping environment. Applicants should be enthusiastic, flexible, and dedicated to delivering an outstanding experience to customers.

Benefits

10% Discount in One Stop

10% Discount at Tesco & Tesco Cafe

20% Discount on F&F Clothing in Tesco Stores

10% Discount at Tesco Mobile

20% off insurance at Tesco Bank

Discounted eye care through Vision Express

Annual leave increases with service length

Life Assurance

Flexible working options including part-time

Qualifications

• Experience in a customer service role preferred.
• Ability to handle feedback positively.
• Flexible availability for various shifts.

Responsibilities

• Serve customers with passion and pride.
• Maintain a clean and organized store.
• Assist at self-service checkouts.

Skills

Customer service

Teamwork

Communication

Flexibility

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing natural and great service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at shifts’ start and end for accurate payment.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions at self-service checkouts, explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running the shift in absence of the Shift Leader or Store Manager.
• Following all training to ensure safety, legality, and well-being.
• If applicable, duties include managing the Post Office operations, which require passing a background check. Failure to pass will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements to accommodate life’s different needs. Discuss your preferences with us during your application.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers at the heart of everything we do

• Treat each other with respect

• Work together as one team

• Make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a range of food, household essentials, and additional services like Post Office, cash machines, and vending solutions.

Part of Tesco since 2003, we operate from three distribution centers and serve communities throughout England and Wales.

We’re proud to be accredited as a Disability Leader Level 3 and are committed to an inclusive recruitment process. For accessibility support, please click here.

Please Note

Applicants must be above the school leaver’s age. For details, click here.

Benefits include:

• 10% Discount in One Stop
• 10% Discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
• 20% Discount on F&F Clothing in Tesco Stores
• 10% Discount at Tesco Mobile
• 20% off insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounted pharmacy services, including health checks and flu jabs
• Access to exclusive deals and savings through our colleagues’ discount schemes
• Annual leave increases with service length
• Retirement Savings Plan
• Life Assurance
• Optional Car Allowance and Private Medical Insurance, if applicable
• Flexible working options including part-time, job shares, and more