One Stop - Customer Service Assistant

One Stop; Collingham; On-site; GBP 18,000 - 24,000; Full time

Job summary

One Stop is looking for a Customer Service Assistant for their Collingham store. In this exciting fast-paced role, you will be vital to day-to-day operations, ensuring excellent customer service and maintaining store standards. Benefits include discounts and flexible working arrangements, contributing to an inclusive workplace culture.

Benefits

10% Discount in One Stop

10% Discount Tesco & Tesco Cafe

20% Discount on F&F Clothing in Tesco Stores

Discounted eye care through Vision Express

Flexible working options

Qualifications

• Customer-focused with a passion for service.
• Ability to work in a fast-paced environment.
• Flexible with a willingness to learn.

Responsibilities

• Provide excellent customer service while operating tills and replenishing stock.
• Maintain store cleanliness and safety while following procedures.
• Participate in community and charity events.

Skills

Customer service

Communication

Teamwork

Education

Above school leaver age

Job description

One Stop • Collingham • Apply by 03-Jul-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing great natural service.
• Encouraging customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• Working across all areas of the store including online, the tills, replenishment, vending, and stock routines to meet customer needs.
• Applying the training received to ensure all work is done safely.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance, understanding your role, and collaborating to deliver profit.
• Living our values, making everyone feel welcome, and following policies.
• Ensuring accurate clocking in and out at the start and end of shifts.
• Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions on self-service checkouts and explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Possibly managing the shift in the absence of the Shift Leader or Store Manager.
• Following all training to keep safe, legal, and effective store operations.
• If applicable, managing the day-to-day operations of the Post Office, including passing necessary background checks; failure to pass will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements to accommodate different life situations. Discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, PayPoint, lottery, vending, and more.

We are committed to inclusivity and accessibility, holding Disability Leader Level 3 accreditation. For support details, please click here.

Please Note

Applicants must be above school leaver age. Check your local school leaver age here.

Benefits

• 10% Discount in One Stop
• 10% Discount Tesco & Tesco Cafe (increased to 15% on 4 weekly pay weekends)
• 20% Discount on F&F Clothing in Tesco Stores
• 10% at Tesco Mobile, with family and friends sharing options
• 20% off insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounted health checks at Tesco Pharmacy
• Discounted cash plans and other colleague discounts
• Save as you earn scheme
• WeCare support services
• Annual leave increases with service
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options