One Stop - Customer Service Assistant

Tesco Hungary; Cockermouth; On-site; GBP 21,000 - 24,000; Full time

Job summary

A leading convenience store chain is seeking a Customer Service Assistant at One Stop, a subsidiary of Tesco, in Cockermouth. This role involves delivering excellent customer service, managing daily store operations, and ensuring a safe and welcoming environment for customers. The position offers flexible working arrangements and numerous employee benefits including discounts, health support, and a retirement savings plan.

Benefits

10% discount in One Stop

10% discount in Tesco & Tesco Cafe

20% discount on F&F Clothing

Discounted eye care

Health checks and flu jabs discounts

Annual leave increases with service

Retirement Savings Plan

Qualifications

• Passion for providing excellent customer service.
• Ability to work in a fast-paced environment.
• Commitment to safety and following procedures.

Responsibilities

• Provide excellent customer service across all store areas.
• Assist in daily operations of the store.
• Follow safety and security procedures.

Skills

Customer Service

Teamwork

Communication

Job description

One Stop • Cockermouth • Apply by 15-Aug-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will be constantly looking for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing great natural service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying your training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate payment.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions, explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Occasionally running shifts in the absence of Shift Leaders or Store Managers.
• Following all training to ensure safety and legality.

If this store has a Post Office Local, your duties will include managing daily operations and passing necessary background checks. Failure to pass these checks will result in withdrawal of the job offer.

Flexible Working

We welcome discussions about flexible working arrangements to support your needs, whether you are starting your career, caring for others, nearing retirement, or adapting to life changes.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services, including Post Office, cash machines, lottery, bill payments, and vending solutions.

As a Tesco subsidiary, we operate independently from our Head Office in Brownhills, Walsall, and serve our stores from three distribution centres in Brownhills, Nursling, and Wakefield.

We are proud to be a Level 3 Disability Leader and committed to inclusive recruitment. For accessibility support, please click here.

Please Note

Applicants must be above school leaver age. For details, click here.

Benefits

• 10% discount in One Stop
• 10% discount in Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile
• 20% off insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Discounted cash plan with Simply Health
• Exclusive deals with various retailers and services
• Save as you earn scheme
• WeCare support services including online GP, mental health support, and fitness programs
• Annual leave increases with service
• Retirement Savings Plan
• Life Assurance
• Car Allowance and Private Medical Insurance (if applicable)
• Flexible working options such as part-time, job shares, and staggered shifts