One Stop - Customer Service Assistant

Tesco Hungary; Chesham Bois; On-site; GBP 20,000 - 22,000; Full time

Job summary

A leading company in retail is looking for a Customer Service Assistant to join their team at One Stop. You will provide top-notch customer service, assist in daily store operations, and promote a welcoming atmosphere for all customers. Embrace flexibility in work arrangements while contributing to community engagement and values-based service.

Benefits

Discounts in store and with Tesco services

Health and insurance benefits

Flexible working options

Retirement and savings schemes

Support services including mental health and medical assistance

Qualifications

• Experience in customer service roles preferred.
• Ability to work in a fast-paced environment.
• Flexibility in shifts and duties.

Responsibilities

• Serve customers with passion and pride.
• Maintain a clean and organized store environment.
• Assist in managing shifts if needed.

Skills

Customer Service

Teamwork

Communication

Problem Solving

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

Responsibilities Include:

• Serving customers with passion and pride, providing natural, friendly service.
• Encouraging customer feedback through surveys.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and contributing to profit delivery.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at shifts to ensure accurate payment.
• Following security procedures and wearing safety equipment.
• Adhering to the 'think 25' policy when serving age-restricted products.
• Responding promptly to assistance calls, explaining actions to customers.
• Maintaining a clean, organized store environment.
• Potentially managing shifts in the absence of a Shift Leader or Store Manager.
• Following training to ensure safety and legal compliance.
• If applicable, handling Post Office operations, including passing background checks.

Flexible Working:

We support flexible working arrangements to accommodate your life circumstances. Discuss your needs with us during the application process.

Core Purpose:

Serving our customers, communities, and planet better every day.

Values:

• Customers are at the heart of everything we do
• We treat each other with respect
• We work as one team
• We make things easier

About Us:

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including convenience food, household essentials, and additional services like Post Office, Parcelshop, bill payments, and more.

We are committed to inclusivity and accessibility in our recruitment process. For support, please contact us.

Please Note:

We only recruit individuals who have passed the school leaver’s age. For details, please refer to local guidelines.

Colleague Benefits include:

• Discounts in store and with Tesco services
• Health and insurance benefits
• Flexible working options
• Retirement and savings schemes
• Support services including mental health and medical assistance