One Stop - Customer Service Assistant

Tesco Hungary; Chadderton; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading convenience store chain is looking for a passionate Customer Service Assistant to join their team. The role involves delivering outstanding customer service, managing store operations, and ensuring safety practices are followed. This opportunity offers supportive working arrangements, competitive benefits, and discounts at the store and within Tesco. Ideal candidates are enthusiastic about serving the community and are open to flexible working hours.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing

Discount at Tesco Mobile

20% off insurance products at Tesco Bank

Discounted eye care through Vision Express

Discounts at Tesco Pharmacy

Access to savings and support schemes

Qualifications

• Passionate about serving customers.
• Experience in a retail environment preferred but not necessary.

Responsibilities

• Providing excellent customer service and maintaining store appearance.
• Stocking shelves and processing payments.
• Managing daily operations, especially in absence of shift leader.

Skills

Customer Service

Safety Practices

Communication

Job description

One Stop • bury , sunnybank • Apply by 11-Aug-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing natural, great service.
• Encouraging customer feedback through the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate pay.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the think 25 policy when serving age-restricted products.
• Responding to assistance calls or interventions at self-service checkouts, explaining actions to customers.
• Maintaining a clean, organized store environment.
• Potentially running the shift in the absence of the Shift Leader or Store Manager.
• Following all training to ensure safety and legal compliance.

If this store has a Post Office Local, your duties will include managing daily operations, which require passing a background check. If these checks fail, the job offer will be withdrawn.

Flexible Working

We welcome discussions about flexible working arrangements to support your needs, whether you’re starting your career, caring for others, nearing retirement, or adapting to new life circumstances.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a range of fresh and chilled foods, household essentials, and additional services like Post Office, PayPoint, lottery, and vending solutions.

As a Tesco subsidiary, we operate from three distribution centers and are committed to inclusivity and accessibility, including being accredited Disability Leader Level 3.

Please Note

We only recruit individuals who have passed the school leaver’s age. For details, please click here.

Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile and exclusive deals for colleagues and their families
• 20% off insurance products at Tesco Bank
• Discounted eye care through Vision Express
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Access to various savings and support schemes, including mental health and fitness programs