One Stop - Customer Service Assistant

Tesco Hungary; Catchgate; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading retail company as a Customer Service Assistant. In this dynamic role at One Stop, a Tesco subsidiary, you'll provide top-notch customer service and maintain an organized store environment. This position offers flexible working arrangements and a chance to contribute positively to your community.

Benefits

Discounts at multiple Tesco affiliated services

Pension schemes

Life assurance

Medical insurance

Flexible working options

Wellbeing support services

Qualifications

• Able to provide excellent customer service.
• Willingness to undertake training for safety.
• Flexible to work across store areas.

Responsibilities

• Provide natural and friendly customer service.
• Maintain store appearance and stock levels.
• Participate in community and charity events.

Skills

Customer Service

Teamwork

Adaptability

Education

Above school leaver age

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing natural and friendly service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training effectively to ensure safety at all times.
• Participating in seasonal, community, and charity events to foster an inclusive atmosphere.
• Understanding store performance and contributing to profit delivery.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out accurately to ensure correct payment.
• Following security procedures and wearing safety equipment where available to keep everyone safe.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions, especially at self-service checkouts.
• Maintaining a clean, tidy, and organized store environment.
• Occasionally managing the store in the absence of the Shift Leader or Store Manager.
• Following all training to ensure safety and compliance.
• If applicable, managing daily operations of the Post Office, including passing necessary background checks. Failure to pass these checks will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements tailored to your needs, whether you’re starting your career, caring for others, nearing retirement, or adapting to life changes. Discuss your requirements with us during the application process.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do

• We treat each other how we like to be treated

• We work together as one team

• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services, including Post Office, cash machines, and vending solutions.

As a Tesco subsidiary, we operate independently from our Head Office in Brownhills, Walsall, and supply our stores from three distribution centers. We are committed to an inclusive, accessible recruitment process and are proud to be Disability Leader Level 3 accredited.

Please Note

Applicants must be above school leaver age. For details, please refer to the relevant guidelines for your country.

Benefits include

• Discounts at One Stop, Tesco, Tesco Cafe, F&F Clothing, Tesco Mobile, Tesco Bank, Vision Express, Tesco Pharmacy, and more.
• Additional benefits such as pension schemes, life assurance, medical insurance, flexible working options, and wellbeing support services.