One Stop - Customer Service Assistant

Tesco Hungary; Carlisle; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading convenience store chain seeks a passionate Customer Service Assistant to enhance customer experiences at One Stop. This role involves providing outstanding service, assisting in store operations, and maintaining an inviting environment. With flexible working arrangements available, you will ensure that customers feel valued while contributing to the store's success.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe (15% on weekends)

20% discount on F&F Clothing in Tesco Stores

10% discount at Tesco Mobile

20% off insurance at Tesco Bank

Discounted eye care through Vision Express

Discounts at Tesco Pharmacy

Cash plan, colleague deals, savings schemes

Qualifications

• Applicants must be of school leaver's age or older.
• Willingness to provide excellent customer service.
• Ability to work in fast-paced environments.

Responsibilities

• Provide excellent customer service and stock shelves.
• Process payments and maintain store appearance.
• Encourage customer feedback and participate in community events.

Skills

Customer service

Teamwork

Attention to detail

Education

Passed the school leaver's age

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing and serving customers with passion and pride, providing natural, great service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to work safely and effectively.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate pay.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions, explaining actions to customers.
• Keeping the store clean, tidy, and organized, ensuring aisles are clear.
• Potentially running the shift in the absence of the Shift Leader or Store Manager.
• Following all training to ensure safety and compliance.
• If applicable, managing daily Post Office operations, including passing necessary background checks.

Flexible Working

We welcome discussions about flexible working arrangements to support your needs, whether you are starting your career, caring for others, nearing retirement, or adapting to life changes.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Customers are at the heart of everything we do

• Treat others how they like to be treated

• Work together as one team

• Make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services, including Post Office, PayPoint, lottery, and vending solutions.

We are committed to inclusivity and accessibility, holding Disability Leader Level 3 accreditation and providing support for applicants.

Please Note

Applicants must have passed the school leaver’s age. For details, please click here.

Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile
• 20% off insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Cash plan, colleague deals, savings schemes, and more