One Stop - Customer Service Assistant

Tesco Hungary; Cardiff; On-site; GBP 20,000 - 24,000; Full time

Job summary

One Stop, a subsidiary of Tesco, is seeking a Customer Service Assistant in Cardiff. This role is vital for ensuring customer satisfaction and store operations, requiring a commitment to excellent service and teamwork. Flexible working arrangements are supported, and you will be part of a team dedicated to serving communities better every day.

Benefits

Staff discounts

Insurance

Health services

Flexible working

Retirement plans

Qualifications

• Ability to work in a fast-paced environment.
• Strong customer service orientation.
• Flexibility in working arrangements.

Responsibilities

• Providing excellent customer service and maintaining store appearance.
• Stocking shelves and processing payments.
• Assisting in shift management in absence of leadership.

Skills

Customer Service

Teamwork

Communication

Job description

One Stop • 63, Llanrumney Avenue, Cardiff • Apply by 07-Aug-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing great natural service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Practicing the training received to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at shifts' start and end to ensure accurate pay.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions, explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running the shift in the absence of the Shift Leader and Store Manager.
• Following all training to ensure safety and legal compliance.
• If applicable, managing day-to-day operations of the Post Office, including passing necessary background checks.

Flexible Working

We support flexible working arrangements. Discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do

• Treat each other well

• Work together as one team

• Make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, PayPoint, lottery, and vending solutions.

Part of Tesco since 2003, we are committed to inclusivity, as evidenced by our Disability Leader Level 3 accreditation. We support an accessible recruitment process and provide various benefits, including staff discounts, insurance, health services, flexible working, retirement plans, and more.