One Stop - Customer Service Assistant

Tesco Hungary; Burton Latimer; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading convenience store chain is seeking a motivated Customer Service Assistant in Burton Latimer. You'll provide exceptional service, maintain store operations and safety, while engaging with customers in a fast-paced retail environment. Join a team that prioritizes serving customers, communities, and the planet better each day.

Benefits

Employee discounts

Savings schemes

Healthcare

Flexible working options

Qualifications

• Passion for serving customers with respect.
• Ability to work collaboratively as part of a team.
• Commitment to safety and legal compliance.

Responsibilities

• Provide excellent customer service and assist in store operations.
• Maintain a clean and organized store environment.
• Encourage customer feedback and improve service quality.

Skills

Customer Service

Teamwork

Safety Compliance

Job description

One Stop • Burton Latimer • Apply by 08-Aug-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing natural service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying your training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding your store's performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of your shift for accurate pay.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions at self-service checkouts, explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially managing the shift in the absence of your Shift Leader or Store Manager.
• Following all training to ensure safety and legal compliance.
• If applicable, managing the day-to-day operations of the Post Office, including passing necessary background checks.

Flexible Working

We support flexible working arrangements. Discuss your needs during the application process, whether you’re starting your career, caring for others, nearing retirement, or adapting to life changes.

Core Purpose

Serving our customers, communities, and planet better each day.

Values

• Our customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open daily from 7am to 10pm, offering a wide range of products and services including cash machines, Post Office, parcel services, bill payments, lottery, vending, and more.

Part of Tesco since 2003, we operate from multiple distribution centers and serve local communities throughout England and Wales.

Accessibility and Benefits

We are committed to an inclusive recruitment process, accredited as Disability Leader Level 3. For accessibility support, please click here.

Please Note: We only recruit individuals who have passed the school leaver’s age. Details available here.

Our colleagues enjoy benefits such as discounts, savings schemes, healthcare, insurance, flexible working options, and support services like WeCare, among others.