One Stop - Customer Service Assistant

TN United Kingdom; Bursledon; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a dynamic team as a Customer Service Assistant at a leading retail store. This role offers an exciting opportunity to engage with customers, provide exceptional service, and contribute to a welcoming environment. You will be part of a company that values community and teamwork, ensuring every customer feels valued and respected. With flexible working arrangements and a commitment to diversity, this position is perfect for those looking to make a difference in their community while growing their career in retail.

Benefits

Discounts

Flexible Working

Retirement Plans

Life Assurance

Medical Insurance

Qualifications

• Experience in customer service is essential.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Assist in various store areas and follow safety procedures.

Skills

Customer Service

Communication

Teamwork

Problem Solving

Education

High School Diploma

Job description

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One Stop - Customer Service Assistant, Bursledon

Client: Tesco

Location: Bursledon, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 45aa600195e6

Job Views: 4

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

What's in it for you:

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same. Your role involves providing excellent customer service, stocking shelves, processing payments, and maintaining the store’s appearance.

You will actively seek to improve service through on-the-job coaching and feedback, ensuring a safe, welcoming environment for customers and staff.

Responsibilities:

• Serve customers with passion and pride, providing natural, great service.
• Encourage customer feedback via surveys.
• Assist across all store areas including online, tills, replenishment, vending, and stock routines.
• Follow safety training and procedures.
• Participate in seasonal, community, and charity events to foster an inclusive atmosphere.
• Understand store performance and contribute to profit delivery.
• Live company values, make everyone feel welcome, and adhere to policies.
• Accurately clock in and out for shifts.
• Follow security procedures and wear safety equipment.
• Follow the 'Think 25' policy when serving age-restricted products.
• Respond promptly to assistance calls and explain actions to customers.
• Maintain a clean, organized store environment.
• Potentially run shifts in the absence of managers.
• If applicable, undertake Post Office operations and pass necessary background checks.

Flexible Working: We support flexible working arrangements to accommodate different life circumstances.

Core Purpose: Serving our customers, communities, and the planet better every day.

Values:

• Customers are at the heart of everything we do.
• Treat each other with respect.
• Work together as one team.
• Make things easier.

About us: One Stop Stores Limited operates over 1,000 stores across Great Britain, offering a wide range of products and services, including some with Post Office facilities. A subsidiary of Tesco, we focus on community convenience and inclusive employment practices.

Benefits include: Discounts, flexible working, retirement plans, life assurance, medical insurance, and more. We value diversity and are committed to an accessible recruitment process.