One Stop - Customer Service Assistant

Tesco Hungary; Bulwell; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading convenience store as a Customer Service Assistant. In this role, you will engage with customers, ensure the store remains welcoming, and contribute to various operational duties. The company values inclusivity and offers flexible working options. Experience in retail is a plus.

Benefits

Staff discounts

Flexible working options

Health services

Insurance

Retirement plans

Qualifications

• Strong focus on customer service and interaction.
• Ability to apply safety training in store operations.
• Experience in a fast-paced retail environment is beneficial.

Responsibilities

• Maintain store appearance and ensure customer satisfaction.
• Process payments and stock shelves efficiently.
• Potentially manage shifts in absence of leadership.

Skills

Customer service

Communication

Teamwork

Safety procedures

Job description

One Stop • Cinderhill • Apply by 16-Aug-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing great natural service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying your training to ensure safe work practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate pay.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the 'think 25' policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions at self-service checkouts, explaining your actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially managing the shift in the absence of the Shift Leader or Store Manager.
• Following all training to ensure safety and legal compliance.
• If applicable, managing daily Post Office operations, which requires passing a background check; failure to pass will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements to accommodate different life situations and career stages. Discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including cash machines, Post Office, parcel services, bill payments, lottery, and vending solutions.

We are part of Tesco, operating independently from our support centre in Brownhills, Walsall. Our stores are located throughout England and Wales.

Inclusion and Benefits

We are committed to an inclusive recruitment process and support accessibility. Benefits include staff discounts, insurance, health services, flexible working options, retirement plans, and more. For details, please refer to the full list in the original description.