One Stop - Customer Service Assistant

Tesco; Bridport; On-site; GBP 40,000 - 60,000; Full time

Job summary

One Stop, a subsidiary of Tesco, is seeking a Customer Service Assistant for their Bridport store. The role involves providing exceptional service, managing store tasks, and maintaining a safe environment for customers and colleagues. A commitment to flexibility and customer centricity is essential in this dynamic retail position.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing

10% discount at Tesco Mobile

20% off insurance at Tesco Bank

Discounted eye care through Vision Express

Discounted health checks at Tesco Pharmacy

Access to exclusive savings through Colleague Deals

Qualifications

• Must have passed the school leaver’s age.
• Experience in a customer-facing role is beneficial.

Responsibilities

• Deliver excellent customer service and assist with store operations.
• Engage with customers for feedback and maintain store appearance.
• Support safety and security procedures in store.

Skills

Customer Service

Teamwork

Communication

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly look for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing great natural service.
• Encouraging customers to give feedback on their shopping experience through completing the ‘have your say’ survey.
• Working across all areas of the store including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying the training received to ensure all work is done safely.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding your store’s performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following store policies.
• Clocking in and out at the start and end of your shift for accurate payment.
• Following security procedures and wearing safety equipment to keep yourself, colleagues, and customers safe.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions on self-service checkouts and explaining your actions to customers.
• Keeping the store clean, tidy, and organized, ensuring aisles are clear.
• Potentially running the shift in the absence of your Shift Leader and Store Manager.
• Following all training to ensure safety and legal compliance.
• If the store has a Post Office Local, duties will include managing daily operations of the post office, which requires passing a background check. If these checks fail, the job offer will be withdrawn.

Flexible Working

We support flexible working arrangements. Discuss your needs during the application process, whether you’re starting your career, caring for someone, nearing retirement, or balancing other commitments.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do

• We treat each other how we like to be treated

• We work together as one team

• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services including Post Office, cash machines, and vending solutions.

We are a subsidiary of Tesco, operating independently with support from our distribution centers in Brownhills, Nursling, and Wakefield.

We are proud to be accredited Disability Leader Level 3 and committed to inclusive recruitment. For accessibility support, please click here.

Please Note

Applicants must have passed the school leaver’s age. For details, click here.

Benefits include

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile
• 20% off car, pet, and home insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounted health checks at Tesco Pharmacy
• Access to exclusive savings and benefits through Colleague Deals