One Stop - Customer Service Assistant

Tesco Hungary; Bracebridge; On-site; GBP 18,000 - 23,000; Full time

Job summary

One Stop, a subsidiary of Tesco, seeks a Customer Service Assistant for its Bracebridge location. The role involves providing exceptional customer service, maintaining store standards, and participating in various operations while ensuring a safe shopping environment. Flexible working options are available to support individual needs.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing in Tesco Stores

Discounted eye care through Vision Express

Retirement Savings Plan

Private Medical Insurance

Flexible working options

Qualifications

• Previous experience in a customer service role is preferred.
• Strong verbal communication skills and ability to work in a team.
• Ability to perform tasks safely and effectively.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Assist in daily operations and support customer interactions.
• Participate in community events and drive store performance.

Skills

Customer Service

Communication

Teamwork

Job description

One Stop • Lincoln High Street • Apply by 23-Jul-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly look for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, giving great natural service.
• Encouraging customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• Working across all areas of the store including online, the tills, replenishment, vending, and stock routines to ensure tasks are completed to meet customer needs.
• Applying the training received to ensure all work is done safely.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance, understanding your role in delivering profit, and working together as a team.
• Living our values, making everyone feel welcome, and following policies.
• Ensuring accurate clocking in and out at the start and end of shifts.
• Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
• Following the think 25 policy when serving age-restricted products.
• Responding quickly to assistance calls or interventions on self-service checkouts and explaining your actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Possibly running shifts in the absence of your Shift Leader and Store Manager.
• Following all training to ensure safety and compliance.

If this store has a Post Office Local, your duties will include managing daily operations of the post office, which requires passing a financial and criminal background check. If these checks fail, the job offer will be withdrawn.

Flexible Working

We support flexible working arrangements. Discuss your needs during the application process, whether you’re starting your career, caring for others, nearing retirement, or adapting to life changes.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do

• We treat each other with respect

• We work together as one team

• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services, including Post Office, cash machines, vending, and more.

As a Tesco subsidiary, we operate from three distribution centers, servicing stores throughout England and Wales.

We are committed to inclusivity and accessibility in our recruitment process. For support, please click here.

Please Note

Applicants must be above school leaver age. Find the school leaver’s age for your country here.

Colleague Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile, including shared deals
• 20% off insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Discounted cash plans, exclusive retailer discounts, and more
• Save as you earn scheme
• WeCare support services, including online GP, mental health, and fitness programs
• Annual leave increases with service
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options including part-time, job share, phased retirement, and shift patterns