One Stop - Customer Service Assistant

Tesco Hungary; Borough of Wyre; On-site; GBP 18,000 - 24,000; Full time

Job summary

Join One Stop, part of Tesco, as a Customer Service Assistant, where you'll excel in delivering outstanding customer service and maintaining store operations. This position requires a passion for customer satisfaction and adaptability in a fast-paced retail environment, alongside participating in community events and ensuring safety practices.

Benefits

10% discount in One Stop

10% Tesco & Tesco Cafe

20% F&F Clothing in Tesco Stores

Discounted eye care via Vision Express

50% off health checks at Tesco Pharmacy

Qualifications

• Ability to work flexibly across various store areas.
• Understanding of safety practices and procedures.

Responsibilities

• Providing excellent customer service and maintaining store appearance.
• Stocking shelves and processing payments.
• Encouraging customer feedback and responding to assistance calls.

Skills

Customer Service

Teamwork

Problem Solving

Job description

One Stop • 1673 - Fleetwood - Lindel Road • Apply by 16-Aug-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will continually seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, delivering great natural service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at shift start and end for accurate payment.
• Following security procedures and wearing safety equipment where available.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions, explaining actions to customers.
• Keeping the store clean, tidy, and organized, ensuring aisles are clear.
• Potentially managing shifts in absence of managers.
• Following all training to ensure safety and legality.
• If applicable, managing post office operations, including passing background checks. Failure to pass these checks will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements. Discuss your needs during application, whether you are starting your career, caring, nearing retirement, or balancing other commitments.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other well
• We work as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open 7 days a week, offering a wide range of food, household essentials, and additional services like Post Office, cash machines, and vending solutions.

Part of Tesco since 2003, we operate from three distribution centers and serve communities throughout England and Wales.

Accessibility and Benefits

We’re proud to be a Disability Leader Level 3 and committed to an inclusive recruitment process. For accessibility support, click here.

Please note: We only recruit individuals above school leaver age. Details here.

Colleague Benefits

• 10% discount in One Stop
• 10% Tesco & Tesco Cafe (up to 15%)
• 20% F&F Clothing in Tesco Stores
• 10% Tesco Mobile, including shared deals
• 20% off car, pet, and home insurance at Tesco Bank
• Discounted eye care via Vision Express
• 50% off health checks at Tesco Pharmacy
• Discounted cash plans, savings schemes, and more