One Stop - Customer Service Assistant

One Stop; Blackburn; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading convenience store chain in Blackburn is looking for a Customer Service Assistant. The role involves providing excellent customer service, maintaining store appearance, and working in various store areas. Ideal candidates should be able to thrive in a fast-paced retail environment. This position offers benefits like discounts and flexible working arrangements.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing

Access to exclusive deals

Qualifications

• Experience in customer service is preferred.
• Ability to manage shifts in absence of managers.
• Must be able to follow safety procedures.

Responsibilities

• Serve customers with passion and pride.
• Maintain a tidy and organized store.
• Respond to calls for assistance at self-service checkouts.

Skills

Excellent customer service skills

Ability to work in a fast-paced environment

Teamwork

Attention to detail

Job description

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One Stop - Customer Service Assistant, Blackburn

Client:

One Stop

Location:

Blackburn, United Kingdom

Job Category:

Other

EU work permit required: Yes

Job Reference:

f4ab6947cf45

Job Views:

51

Posted:

12.08.2025

Expiry Date:

26.09.2025

Job Description:

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will be encouraged to find ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will remain a safe place to work and shop.

You will be Responsible For:

• Serving customers with passion and pride, providing natural, excellent service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to work safely.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out accurately to ensure proper payment.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the ‘think 25’ policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions at self-service checkouts.
• Maintaining a clean, tidy, and organized store environment.
• Potentially managing shifts in the absence of managers.
• Following all training to ensure safety and legality.
• If applicable, managing the Post Office operations and passing necessary background checks.

Flexible Working:

We welcome discussions about flexible working arrangements to support your life circumstances.

Core Purpose:

Serving our customers, communities, and planet better every day.

Values:

• Customers are at the heart of everything we do
• We treat each other with respect
• We work as one team
• We make things easier

About Us:

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services including Post Office, PayPoint, lottery, vending, and more.

We are part of Tesco, operating independently from our Head Office in Brownhills, Walsall, with distribution centers in Brownhills, Nursling, and Wakefield.

Please Note:

We only recruit individuals who have passed the school leaver’s age. For details, check your local school leaver age.

Benefits:

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% bi-weekly)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile
• 20% off insurance at Tesco Bank
• Discounted eye care and health checks
• Access to exclusive deals and discounts through Colleague Deals
• Additional benefits like pension schemes, life assurance, flexible working options, and more.