One Stop - Customer Service Assistant

Tesco Hungary; Bishopton; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading company in retail seeks a Customer Service Assistant for its Bishopton location. This role is essential for delivering excellent customer experience, maintaining store operations, and ensuring a safe and welcoming environment for both customers and colleagues. Flexible working arrangements are supported, making it a great opportunity for those seeking a retail position.

Benefits

Staff Discounts

Savings Schemes

Private Medical

Flexible Working Options

Qualifications

• Passion for customer service.
• Ability to work in a team.

Responsibilities

• Providing excellent customer service and maintaining store appearance.
• Stocking shelves and processing payments.
• Encouraging customer feedback and following safety procedures.

Skills

Customer Service

Teamwork

Communication

Safety Awareness

Job description

One Stop • Bishopton, Stratford upon Avon • Apply by 07-Aug-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing great natural service.
• Encouraging customers to give feedback on their shopping experience through the ‘have your say’ survey.
• Working across all areas of the store including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying the training received to ensure all work is done safely.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Ensuring accurate clocking in and out at the start and end of shifts.
• Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions on self-service checkouts, explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Possibly running the shift in the absence of your Shift Leader and Store Manager.
• Following all training to keep yourself, others, and the store safe and legal.
• If applicable, managing the day-to-day operations of the Post Office, which includes passing a background check; failure to pass will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements. Discuss your needs during the application process, whether you are starting your career, caring for someone, nearing retirement, or adapting to parenthood.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, cash machines, bill payments, lottery, vending, and more.

Part of Tesco since 2003, we operate from three distribution centers in Brownhills, Nursling, and Wakefield. Our stores are located throughout England and Wales.

Accessibility & Benefits

We are an accredited Disability Leader Level 3 and committed to inclusive recruitment. Benefits include staff discounts, savings schemes, insurance, private medical, flexible working options, and support services.

Please Note

We only recruit individuals who have passed the school leaver’s age. For details, please refer to the relevant local guidelines.