One Stop - Customer Service Assistant

TN United Kingdom; Bishopton; On-site; GBP 20,000 - 24,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Assistant in Bishopton, where you will play a pivotal role in delivering exceptional service in a vibrant retail environment. This position offers the chance to engage with customers, manage store operations, and contribute to a team that values respect and collaboration. With flexible working arrangements and a commitment to employee well-being, this role is perfect for those looking to start or advance their career in retail. Enjoy generous discounts and a supportive work culture that prioritizes your growth and success!

Benefits

10% discount in One Stop and Tesco stores

20% discount on F&F Clothing in Tesco

Discounts on Tesco Mobile

Private medical insurance

Flexible working options

Retirement plans

Life assurance

Colleague discounts

Qualifications

• Experience in a retail environment is preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Deliver excellent customer service and maintain store appearance.
• Encourage customer feedback and manage daily operations.
• Ensure safety procedures are followed and assist with training.

Skills

Customer Service

Communication Skills

Teamwork

Problem Solving

Education

School Leaver

Job description

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One Stop - Customer Service Assistant, Bishopton

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Client:

One Stop

Location:

Bishopton, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

a1fc9f2340c6

Job Views:

3

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

One Stop • Bishopton • Apply by 22-May-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. You will work in a fast-paced retail environment, providing excellent customer service, stocking shelves, processing payments, and maintaining the store’s appearance.

You will play an important role in the store's daily operations, always striving to improve customer service through on-the-job coaching and feedback, ensuring a safe environment for both staff and customers.

You will be Responsible For

• Serving customers with passion and pride, delivering natural service.
• Encouraging customer feedback through surveys.
• Working across all store areas including online, tills, replenishment, vending, and stock routines.
• Following safety training and procedures.
• Participating in seasonal, community, and charity events.
• Understanding store performance and contributing to profit.
• Living company values and following policies.
• Properly clocking in and out for shifts.
• Following security procedures and wearing safety equipment.
• Adhering to the 'think 25' policy on age-restricted products.
• Responding promptly to assistance calls and self-checkout interventions.
• Maintaining a clean, organized store environment.
• Potentially managing shifts in absence of supervisors.
• Completing all relevant training for safety and legal compliance.

If the store has a Post Office Local, duties include managing daily operations and passing necessary background checks.

Flexible Working

We support flexible working arrangements to suit individual needs, whether you're starting your career, caring for others, or nearing retirement. Discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We aim to make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues, offering a wide range of products and services including Post Office, vending, and financial services.

Please Note

Applicants must be above the school leaver’s age for their country. Check your local requirements.

Benefits

• 10% discount in One Stop and Tesco stores
• 20% discount on F&F Clothing in Tesco
• Discounts on Tesco Mobile, insurance, health services, and more
• Additional benefits including retirement plans, life assurance, private medical insurance, flexible working options, and colleague discounts.