One Stop - Customer Service Assistant

Tesco; Barley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A retail company in Barley is seeking a Customer Service Assistant to join their team. The role involves providing exceptional customer service, assisting in daily store operations, and encouraging customer feedback. This position also offers flexibility and the chance to work in an inclusive environment focused on community involvement. Ideal candidates should be proactive, reliable, and customer-focused.

Benefits

Flexible working options

Community involvement opportunities

Qualifications

• Experience in a fast-paced retail environment.
• Ability to follow safety procedures and policies.
• Willingness to engage with customers for feedback.

Responsibilities

• Provide excellent customer service and assist with store operations.
• Encourage customer feedback and maintain store appearance.
• Follow safety policies and support the team during shifts.

Skills

Customer service

Communication

Teamwork

Job description

Overview

One Stop • Barley Mow • Temporary • Apply by 08-Oct-2025

We're looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.

You will plays an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store's appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

Responsibilities

• I know my customers and serving them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the 'have your say' survey.
• I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
• Putting into practice the training I have received to ensure we work all work safely.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Being knowledgeable about my stores performance, understanding the part I play and what we need to do together to deliver profit.
• Being myself, living our values, making everyone feel welcome and always following our policies.
• Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
• I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
• I always follow the think 25 policy when serving age restricted products to all customers.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
• I work in a clean, tidy and organised manner keeping aisles clear of congestion.
• At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I ensure I follow all the training I have received in order to keep the myself, others and the store safe and legal.
• If this store has a Post Office Local, Your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.'

Other information

Flexible Working: We know life looks different for each of us. One Stop welcomes conversations about flexible working and how we can support you during your application.

One Stop Benefits: A wide range of benefits is offered. To explore the full list, please click here and scroll to the bottom of our Careers Page. Note: One Stop operates as an independent business within the Tesco Group, with benefits that may differ from Tesco.

Community Involvement: We support local charities and partnerships, and have raised funds and donated meals through our networks with FareShare and Olio.

Diversity & Inclusion: We are an inclusive workplace with networks for Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women. We offer reasonable adjustments throughout the recruitment process and support accessibility.

Disclaimer: One Stop reserves the right to withdraw the vacancy before the closing date if a suitable candidate is found sooner.