One Stop - Customer Service Assistant

Tesco Hungary; Ashford; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading retail chain as a Customer Service Assistant at One Stop in Ashford. You'll play a vital role in ensuring customer satisfaction through exceptional service, daily operations, and supporting community events. Flexible working arrangements will be available to fit your needs.

Benefits

Discounts in store and with Tesco services

Colleague discounts at various retailers

Annual leave increases with service

Retirement savings and life assurance

Private medical insurance (if applicable)

Flexible working options

Qualifications

• Ability to provide excellent customer service.
• Strong communication and interpersonal skills.
• Willingness to work across all store areas.

Responsibilities

• Serving customers and maintaining excellent service standards.
• Stocking shelves and processing payments efficiently.
• Maintaining a clean and organized store environment.

Job description

One Stop • Ashford, Kent • Apply by 31-Jul-2025

About the role

We are seeking a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. In this fast-paced retail environment, no two days are the same.

You will play a vital role in daily store operations by providing excellent customer service, stocking shelves, processing payments, and maintaining the store's appearance.

As customer satisfaction is our priority, you will continually seek ways to improve service through on-the-job coaching and feedback.

With your guidance, our store will remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, delivering natural and great service.
• Encouraging customer feedback via the ‘Have Your Say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure all work is done safely.
• Participating in seasonal, community, and charity events to foster an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate pay.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the Think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions at self-service checkouts, explaining your actions to customers.
• Maintaining a clean, tidy, and organized environment, keeping aisles clear.
• Occasionally managing the shift in the absence of the Shift Leader or Store Manager.
• Following all training to ensure safety and legal compliance.
• If applicable, managing the day-to-day operations of the Post Office, including passing necessary background checks; failure to do so will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements. Please discuss your needs during the application process, whether you're starting your career, caring for others, nearing retirement, or balancing other commitments.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a range of fresh and chilled foods, household essentials, and additional services like Post Office, cash machines, and vending solutions.

Part of Tesco since 2003, our stores are located throughout England and Wales, and we support a fully inclusive and accessible recruitment process.

Note

Applicants must be above school leaver age. For details, please click here.

Benefits

• Discounts in store and with Tesco services
• Colleague discounts at various retailers and services
• Annual leave increases with service
• Retirement savings, life assurance, private medical insurance (if applicable)
• Flexible working options