One Stop - Customer Service Assistant

Tesco; Armthorpe; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading company is seeking a Customer Service Assistant to provide exceptional service in a retail environment. This role involves assisting customers, maintaining store standards, and actively participating in community initiatives. The successful candidate will embrace the company's values and demonstrate a commitment to excellent service.

Benefits

Discounts in One Stop, Tesco, and more

Access to health and wellbeing services

Retirement savings and life assurance

Flexible working options

Qualifications

• Passionate about serving customers and improving their experience.
• Able to handle customer inquiries and feedback effectively.
• Willing to participate in community and charity events.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Stock shelves, process payments, and assist customers.
• Follow safety and legal compliance training.

Skills

Customer Service

Teamwork

Communication

Organizational Skills

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, delivering natural service.
• Encouraging customers to provide feedback through the ‘have your say’ survey.
• Working across all areas of the store, including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training received to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate pay.
• Following security procedures and wearing safety equipment to keep yourself, colleagues, and customers safe.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions on self-service checkouts, explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially managing the shift in the absence of your Shift Leader and Store Manager.
• Following all training to ensure safety and legal compliance.
• If applicable, managing daily operations of the Post Office, including passing necessary background checks.

Flexible Working

We support flexible working arrangements to accommodate different life situations and career stages. Discuss your needs with us during the application process.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do

• We treat each other how we like to be treated

• We work together as one team

• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services, including Post Office, cash machines, and vending solutions.

We are committed to inclusivity and accessible recruitment, having achieved Disability Leader Level 3 accreditation. Further support details are available upon request.

Please Note

We only recruit individuals who have passed the school leaver’s age. Details are available on our website.

Benefits include

• Discounts in One Stop, Tesco, F&F Clothing, Tesco Mobile, Tesco Bank, and more
• Access to health and wellbeing services, including a 24/7 GP service, mental health support, and fitness programs
• Retirement savings, life assurance, and private medical insurance where applicable
• Flexible working options to suit your needs