One Stop - Customer Service Assistant

Tesco; Andover; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading convenience store chain seeks a Customer Service Assistant in Andover. The role involves ensuring customer satisfaction, maintaining store appearance, and supporting daily operations. Strong interpersonal skills and a commitment to service excellence are required. Flexibility in hours is available to fit individual needs.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing

10% discount at Tesco Mobile

Flexible working options

Qualifications

• Must be above school leaver age.
• Experience in customer service is preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide excellent customer service and assist customers with their needs.
• Maintain a clean and organized store environment.
• Assist in stock replenishment and payments processing.

Skills

Customer Service

Teamwork

Communication

Education

Above school leaver age

Job description

One Stop • Andover Locksbridge • Apply by 15-Jun-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing natural and great service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying your training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate payment.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions on self-service checkouts, explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Possibly running the shift in the absence of your Shift Leader or Store Manager.
• Following all training to ensure safety and legality.

If this store has a Post Office Local, your duties will include managing daily operations of the post office, which requires passing a background check. Failure to pass will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements to suit individual needs and life situations. Discuss your requirements during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other well
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, PayPoint, lottery, and vending solutions.

We are proud to be a Level 3 Disability Leader and are committed to inclusive recruitment. For accessibility support, please click here.

Note

Applicants must be above school leaver age. Find your local school leaver age here.

Colleague Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on certain weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile and exclusive deals
• Insurance discounts, health checks, cash plans, and more
• Flexible working options including part-time, job shares, and shift patterns