One Stop - Customer Service Assistant

One Stop; Alfreton CP; On-site; GBP 18,000 - 22,000; Full time

Job summary

Join One Stop as a Customer Service Assistant, where you’ll provide exceptional service in a dynamic retail setting. Your responsibilities will include assisting customers, maintaining store standards, and fostering an inclusive atmosphere. With options for flexible working, you’ll thrive in a role that prioritizes both customer care and team collaboration.

Benefits

10% discount in One Stop

Discounts at Tesco and more

Access to health and savings plans

Flexible working options

Qualifications

• Dynamic and enthusiastic customer service role.
• Ability to work in a fast-paced retail environment.
• Understanding of safe working practices.

Responsibilities

• Serving customers with passion and pride.
• Maintaining a clean, organized store environment.
• Occasionally managing shifts in absence of leaders.

Skills

Customer service

Organizational skills

Teamwork

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly look for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing natural, great service.
• Encouraging customers to give feedback through the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate payment.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the think 25 policy when serving age-restricted products.
• Responding quickly to assistance calls or interventions, explaining actions to customers.
• Maintaining a clean, organized store environment.
• Occasionally managing the shift in the absence of the Shift Leader or Store Manager.
• Following all training to ensure safety and legality.
• If applicable, responsibilities for Post Office Local operations include passing a background check; failure to do so will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements to suit individual needs, whether you are starting your career, caring for others, nearing retirement, or adapting to life changes. Discuss your needs with us during the application process.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do

• We treat each other how we like to be treated

• We work together as one team

• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including groceries, cash machines, Post Office, parcel services, bill payments, and more. We are committed to inclusivity and accessibility in our recruitment process.

Please Note

Applicants must be above school leaver age. For details, please check local requirements.

Benefits include

• 10% discount in One Stop
• Additional discounts at Tesco and Tesco Cafe, F&F Clothing, Tesco Mobile, Tesco Bank, and more
• Access to health, insurance, and savings plans
• Flexible working options