One Stop - Customer Service Assistant

Tesco Hungary; Aberaman; On-site; GBP 20,000 - 24,000; Full time

Job summary

A retail chain is seeking a Customer Service Assistant at their Aberaman location. The role involves engaging with customers, ensuring store cleanliness, and handling transactions in a dynamic environment. The company promotes inclusivity and offers flexible working arrangements with various employee benefits, including discounts and wellness programs.

Benefits

Staff discounts

Health and wellness programs

Flexible working options

Discounts at Tesco and Tesco Cafe

Qualifications

• Passion for customer service and community engagement.
• Able to work across various store areas based on needs.
• Willingness to undergo a background check for post office operations.

Responsibilities

• Provide excellent customer service in a retail setting.
• Stock shelves and maintain store appearance.
• Participate in community events and manage shifts if needed.

Skills

Customer Service

Teamwork

Attention to Detail

Communication

Job description

One Stop • 25/28 Lewis Street, Aberaman, Aberdare • Apply by 22-Jul-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

You will help ensure that your store remains a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, delivering natural service.
• Encouraging customers to provide feedback via the ‘Have Your Say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure safety in all tasks.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out accurately to ensure correct payment.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the Think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions at self-service checkouts, explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially managing shifts in the absence of your Shift Leader or Store Manager.
• Following all training to keep yourself, others, and the store safe and compliant.

If applicable, duties will include operating the Post Office, which requires passing a background check. Failure to pass will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements to accommodate different life situations. Discuss your needs with us during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including cash machines, Post Office, parcel services, bill payments, lottery, and vending solutions like Costa Coffee.

Part of Tesco since 2003, we operate from three distribution centers and serve communities throughout England and Wales.

Accessibility & Benefits

We are committed to inclusivity and accessible recruitment. Our benefits include staff discounts, Tesco and Tesco Cafe discounts, F&F Clothing discounts, Tesco Mobile deals, insurance discounts, health and wellness programs, flexible working options, and more.