Oncology Medical Secretary - Patient Care & Admin

The Royal Marsden NHS Foundation Trust; City Of London; On-site; GBP 22,000 - 28,000; Full time

Job summary

The Royal Marsden NHS Foundation Trust is seeking a medical secretary/administrative professional to support oncology services. The role involves being the first point of contact for patients and carers, handling telephone enquiries and typing routine clinical correspondence.

You will process referrals, manage mail, and maintain accurate patient data within the Hospital Information System, upholding high standards of confidentiality and customer service.

Qualifications

• Good general education, GCSE level or equivalent.
• Competent at Microsoft Excel, Word and Outlook

Responsibilities

• Act as first point of contact for users of the service, handling telephone enquiries professionally.
• Type and distribute clinical and general correspondence according to Trust standards.
• Process new patient referrals within Trust and nationally agreed time frames.
• Open and action own electronic and paper mail daily, and that of the consultant team when required.
• Input and maintain patient diagnoses and current clinical unit data on the Hospital Information System.

Skills

Medical terminology

Oncology knowledge

English communication

Team player

Prioritisation

Confidentiality

Customer service

Education

GCSE level or equivalent

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

The Royal Marsden NHS Foundation Trust is seeking a medical secretary/administrative professional to support oncology services. The role involves being the first point of contact for patients and carers, handling telephone enquiries and typing routine clinical correspondence.

You will process referrals, manage mail, and maintain accurate patient data within the Hospital Information System, upholding high standards of confidentiality and customer service.