Oncology/Haematology - SACT Scheduler

St. George's University Hospital NHS Foundation Trust; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading NHS healthcare provider in London is seeking a Scheduler to manage patient appointments and support clinical teams. The ideal candidate will have over 2 years of administrative experience within the NHS and strong organisational skills. This role is essential for ensuring efficient patient flow and timely care delivery. Join us in making a significant impact in patient services.

Benefits

Comprehensive training programs

Equal opportunities for individuals with disabilities

Supportive work environment

Qualifications

• Previous experience in an administrative or scheduling role.
• Admin experience in NHS setting >2 years.
• Familiarity with NHS scheduling or patient record systems.

Responsibilities

• Book SACT appointments into the treatment schedule.
• Work collaboratively with nursing staff and pharmacy teams.
• Liaise with patients to confirm or amend appointments.

Skills

Strong organisational skills

Customer care skills

Attention to detail

Communication skills

Education

GCSEs including English and Maths

NVQ Level 2 or 3 in Business Administration or Customer Service

Tools

ChemoCare

iClip

Excel

Word

Outlook

Job description

Detailed job description and main responsibilities

Scheduling and Administration
• Book SACT appointments into the treatment schedule based on consultant plans and nursing team input, ensuring accuracy and completeness.
• Update appointments following treatment changes, deferrals, or cancellations as instructed by clinical staff.
• Ensure pre and post-treatment requirements such as blood tests or pre-assessment appointments, pump disconnection etc. are scheduled as per local protocols.

Team Support
• Work collaboratively with nursing staff, pharmacy teams, and administration to ensure effective coordination of treatment schedules.
• Support the unit in managing patient flow by maintaining an up-to-date overview of daily capacity and flagging any issues or concerns to the Senior Sister
• Attend daily huddles or planning meetings to receive updates on scheduling priorities.

Patient Communication
• Liaise with patients as needed to confirm or amend appointments, providing a helpful and compassionate service.
• Signpost patients to appropriate clinical staff if they have treatment-related questions or concerns.
Data Entry and Records
• Accurately enter appointment and treatment information into ChemoCare / iClip
• Maintain confidentiality and data integrity when handling patient information in line with GDPR and Trust policies.

Service Delivery
• Help ensure timely scheduling that supports the unit's efficiency and contributes to meeting national cancer targets
• Assist with the preparation of daily schedules and patient lists for clinical teams
• Take part in service improvement initiatives

Professional Conduct and Development
• Complete all mandatory training and take part in relevant team meetings and development sessions.
• Contribute positively to a culture of safety, teamwork, and service excellence.

Person specification

Experience

Essential criteria

• Previous experience in an administrative or scheduling role
• Admin experience in NHS setting >2 years

Desirable criteria

• Experience in a healthcare setting, ideally oncology or outpatient services

Qualifications

Essential criteria

• GCSEs including English and Maths

Desirable criteria

• NVQ Level 2 or 3 in Business Administration or Customer Service

Skills

Essential criteria

• Strong organisational skills; attention to detail; ability to follow processes and instructions
• Familiarity with NHS scheduling or patient record systems

Desirable criteria

• Skilled in ChemoCare and iClip scheduling System
• Proficient with relevant computer systems Excel/ Word/ Outlook/ Microsoft

Communication

Essential criteria

• Strong customer care skills, treating customers with dignity and respect
• Clear and professional verbal and written communication skills

Desirable criteria

• Experience of dealing with difficult customers and challenging situations
• Experience working with patients and handling sensitive information

We expect all our staff to share the values that are important to the trust - being excellent, kind, responsible and respectful - and behave in a way that reflects these. More information on the vision and values of St. George's University Hospitals NHS Foundation Trust is attached below.

Please note that this vacancy may close before the advertised closing date if sufficient applicants are received. Please check your email regularly as all candidates shortlisted for interview will be contacted and informed by email.

If you are appointed to the post, as part of your pre-employment check we will be required to verify your identity. The document/s you present for this purpose will be checked for their authenticity by scanning all known security features. These features will include:

- The machine readable zone
- An ultra violet image
- An infra red image

As part of your pre-employment checks, we will also be required to obtain satisfactory, written references. Please ensure that the referee details which you provide on your application form are correct. We require at least one written reference from your current or most recent line manager. We are only able to accept references from a professional work email address.

Disability Advice Line: SWL Recruitment Hub is committed to promoting equity and equal opportunities for individuals with disabilities. We believe that greater diversity and inclusion will lead to an even more positive impact on the people we serve. For support with job opportunities and reasonable adjustments contact our Confidential Disability Advice Line at:

Telephone: [phone]

Text: 07501066267

Email: [e-mail].

Our confidential answering service is available after 5pm.

Employer certification / accreditation badges

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• Oncology/Haematology - SACT Scheduler (PDF, 312.4KB)
• Referee Contact details form (PDF, 200.6KB)