Oncology Clerical Co-Ordinator

Northumbria Healthcare NHS Foundation Trust; United Kingdom; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional healthcare provider seeks a Clerical Support role in the Oncology Day Unit. Based in Hexham General Hospital, the position involves managing patient diaries, providing reception services, and supporting administrative tasks. Candidates should have excellent communication and organisational skills, and a relevant Level 3 qualification. Experience in the NHS is beneficial. Competitive salary and benefits included.

Benefits

Competitive salary

Supportive working environment

Qualifications

• Experience in a busy office environment.
• Experience in the NHS or other complex organizations.
• Experience organizing events or conferences.

Responsibilities

• Manage diaries for patients receiving chemotherapy.
• Act as main point of contact for patients and third parties.
• Provide administrative support to the Oncology Day Units.

Skills

Excellent communication skills

Organisational skills

Interpersonal skills

Knowledge of Microsoft Office

Education

Relevant Level 3 qualification

Tools

Chemocare

PAS

Job description

Job summary

Applications are invited from suitably qualified and experienced candidates to provide clerical support on our Oncology Day Unit. The post will be based at Hexham General Hospital but the post holder will be expected to work across other sites within the Trust as required. The successful candidate will provide a reception service and act as the initial first point of contact for patients, visitors and other healthcare professionals by telephone and face to face, and will coordinate the diary for patients receiving SACT treatment. The post holder should have excellent communication, organisational and interpersonal skills. During periods of staff sickness or annual leave, the post holder would be expected to cover at other units across the Trust. We reserve the right to close this vacancy prior to the closing date once the required number of applications have been received.

Main duties of the job

To support the Management Coordinator in providing high quality administrative/secretarial support to the Oncology Day Units to enable efficient running of the day units. This includes accessing IT systems such as Chemocare and PAS; full training and support will be provided.

• Provide an efficient administration and clerical service to unit staff, visitors and patients.
• Provide a reception service, acting as the first point of contact on the telephone or face to face for patients, visitors and other healthcare professionals.
• Facilities good communication with other wards and departments involved in patient care or ward/departmental functioning.
• Support the ODU Manager/Sister and ensure the smooth daily running of the clinical area.
• Assist in the setting up and maintenance of the patient database.
• Schedule patients’ treatment on Chemocare and defer when required as advised by the clinical team.
• Maintain diaries and appoint/appointment-related records; manage waiting lists and Bring Forwards for Directors as appropriate.
• Respond to ad-hoc requests when required and provide administrative support to the Oncology Day Units.
• Act as main point of contact for patients and third parties (e.g., other clinicians, GP, police, social care, legal) to resolve queries, respond to requests for information or notify third parties as required by clinicians.

About us

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our Northumbria Specialist Emergency Care Hospital. We also care for people in their homes and provide services from local community facilities. We aim to give people greater choice and control over their care to help them live independently at home and avoid hospital admission where appropriate. We strive to ensure every patient and service user has an exceptional experience with us.

Job description

Job responsibilities

• Diary management for patients receiving chemotherapy and scheduling of appointments.
• Collating, disseminating and distributing emails relating to patient care with confidentiality.
• Collate information and share where appropriate.
• Maintenance of spreadsheets and patient databases.
• Bring Forwards for Directors and keep waiting lists up to date.
• Respond to ad-hoc requests and provide administrative support to the Oncology Day Units.
• Main point of contact for patients and third parties to resolve queries and respond to information requests as required by clinicians.

Person Specification

Qualifications

Essential

• Relevant Level 3 qualification or equivalent knowledge/experience.

Experience and Knowledge

Essential

• Knowledge and experience of Microsoft Office (Excel, PowerPoint, Word, Outlook).
• Experience of working in a busy office environment.
• Experience of working in the NHS or another complex organisation.
• Experience in organizing conferences or events involving high level participation, considering venues, accommodation and refreshments.

Desirable

• Experience in using PAS.

Other requirements

Desirable

• Driving Licence.

Legal and other information

Disclosure and Barring Service (DBS) Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and the requirement to submit for DBS check for any previous convictions.

Certificate of Sponsorship: Applications from job seekers who require Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK government website.

From 6 April 2017, skilled worker applicants for entry clearance into the UK have to present a criminal record certificate from each country they have resided in for 12 months or more in the past 10 years. Adult dependants (over 18) are also subject to this requirement.

Employer details

Employer: Northumbria Healthcare NHS Foundation Trust

Address: Hexham General Hospital, Corbridge Road, Hexham, NE46 1QJ