Onboarding Team Member - PI (Liverpool)

Fletchers Group; Liverpool; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading law firm in Liverpool is seeking a motivated individual to join their Onboarding Team, providing clients step-by-step support during the initial sign-up. The role includes excellent customer service, client communication, and the chance to grow within a supportive environment with attractive benefits such as a bonus scheme and a flexible work-life balance.

Benefits

35 days holiday including bank holidays

Bonus scheme

Pension scheme

Life Assurance Policy

Medicash policy

Enhanced company sick pay

Flexible working environment

Company social events

Monthly voucher awards

Qualifications

• Call Centre or customer-facing experience needed.
• Willingness to learn and develop.
• Excellent verbal and written communication skills.

Responsibilities

• Communicate daily with clients to manage relationships.
• Onboard clients step by step during the sign-up process.
• Develop knowledge of the claims process for personal injury cases.

Skills

Customer Service

Communication

Attention to Detail

Teamwork

Tools

Microsoft Office

Job description

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Office attendance expectation: Initial period in the office for training, followed by hybrid working.

Working hours: 35 hours - Monday to Sunday on a rota basis (1 weekend work in 6 weeks)

Fletchers Solicitors Ltd have a fantastic opportunity to join our growing Onboarding Team.

The successful candidate will ensure that our clients are continually at the heart of everything we do by being motivated and enthusiastic about providing excellent customer service. They will be responsible for onboarding clients by providing step by step support to the clients during the initial sign up process.

In Return Fletchers Can Offer

• 35 hours working week
• Bonus scheme (subject to targets being met)
• 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days’ holiday per year, until you long service award the 3 days after your 5th, 7th, and 9th full year of employment
• Pension scheme with tax-efficient salary sacrifice option
• Life Assurance Policy
• Medicash policy to cover some Dental, optical and other medical expenses
• Enhanced company sick pay
• Enhanced Maternity, Paternity and IVF schemes
• Flexible, agile working environment with a positive work-life balance
• Varied calendar of funded company social events (check out Fletchers Group on LinkedIn)
• Monthly voucher awards

Main Responsibilities For The Role

• Communicating with clients daily, managing and developing relationships with clients via phone and email.
• Developing and maintaining knowledge of claims process for Personal Injury Cases
• Understanding and discussing our funding and insurance information.
• Communicate with our legal team where necessary to progress cases.
• Make amendments to our sign up/ forms where required.
• Building rapport with clients ensuring all accurate information is taken and entered onto the Proclaim file management system.
• Monitoring own task list making sure all enquiries are contacted daily to chase the client for instructions.
• Any other ad-hoc duties as requested by your Team Leader or Head of Department

The Ideal Candidate Will Have

• Call Centre experience or customer facing experience.
• A willingness to learn and develop.
• Excellent verbal, written communication, and telephone skills.
• Exceptional attention to detail
• Team player
• Microsoft Office

We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.

About Fletchers Solicitors

Fletchers is a growing law firm specialising in personal injury and clinical negligence law, with excellent rankings with both the Legal 500 and Chambers & Partners. Following several acquisitions, we have transformed into the Fletchers Group, with ambitious plans for further expansion. Situated in the North-West of the UK, our offices are located in Manchester, Liverpool, Southport, Leeds, Bolton, and Cambridge. Many of our colleagues enjoy the flexibility of hybrid work arrangements. We offer a great work-life balance, attractive benefits, apprenticeship or training contract opportunities, and avenues for internal progression. Currently, approximately 10% of our colleagues participate in apprenticeships or training contracts, marking a milestone for us as we continue to improve our Learning & Development programs. Our culture is nurturing, designed to assist you in achieving your aspirations. Additionally, we have our Associate and Partner programs for senior lawyers and established the Fletchers Foundation to support those who have suffered injuries.

Fletchers Group is an inclusive employer with a diverse workforce, which is why we welcome applications from all diversity groups and backgrounds. We’re committed to providing a culture and environment where everyone can thrive. Fletchers understand and celebrating that no colleague is the same. We’re proud of our work on the Disability Confident scheme, and we are signing up to other diversity standards to reflect our ethos.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Legal

• Industries

  Legal Services

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