Onboarding Team Member - CN (Southport)

Fletchers Solicitors Ltd; Sefton; Hybrid; GBP 21,000 - 30,000; Full time

Benefits offered by this job

35 days holiday

Bonus scheme

Pension salary sacrifice

Life Assurance

Medicash

Company sick pay

Enhanced family leave

Flexible working

Social events

Monthly voucher awards

Job summary

Fletchers Solicitors Ltd in the North-West of the UK invites applications for an onboarding client support role. You will engage with clients daily by phone and email, guiding them through the initial sign-up process and ensuring accurate information is captured.

The position offers a 35-hour week, hybrid working after an initial office period, and a benefits package including 35 days holiday, pension salary sacrifice, life assurance and Medicash. Full training provided.

Qualifications

• Call centre or customer-facing experience required.
• Willingness to learn and develop in a legal environment.
• Excellent verbal and written communication skills.
• Excellent attention to detail and accuracy.
• Team player who can work collaboratively.
• Proficient with Microsoft Office applications.

Responsibilities

• Communicating with clients daily via phone and email.
• Developing knowledge of the medical negligence claims process.
• Explaining funding and insurance information to clients.
• Liaising with the legal team to progress cases.
• Amending sign-up/medical consent forms as needed.
• Entering accurate client information into Proclaim file management system.
• Managing daily enquiries and follow-ups with clients.
• Performing other duties as required by Team Leader or Head of Department.
• Gathering additional information from clients about potential claims.
• Assisting legal teams in onboarding high-value cases.

Skills

Call Centre experience

Customer facing

Willingness to learn

Excellent verbal communication

Attention to detail

Team player

Microsoft Office

Tools

Microsoft Office

Job description

Office attendance expectation: Initial period in the office for training, followed by hybrid working.

Working hours: 35 hours - Monday to Sunday on a rota basis (1 weekend work in 4 weeks)

Fletchers Solicitors Ltd have a fantastic opportunity to join our growing Team.

The successful candidatewill ensure that our clients are continually at the heart of everything we doby being motivated and enthusiastic about providing excellent customerservice. They will be responsible for onboarding clients byproviding step by step support to the clients during the initial sign-upprocess.

In return Fletchers can offer:

• 35 hours working week
• Bonus scheme (subject to targets being met)
• 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days’ holiday per year, until you reach the maximum long service awards which are awarded after your 5 th , 7 th, and 9 th full year of employment
• Pension scheme with tax-efficient salary sacrifice option
• Life Assurance Policy
• Medicash policy to cover some dental, optical and other medical expenses
• Company sick pay
• Enhanced Maternity, Paternity and IVF schemes
• Flexible, agile working environment with a positive work-life balance
• Varied calendar of funded company social events (check out Fletchers Group on LinkedIn)
• Monthly voucher awardsfor winning nominees

Main Responsibilities :

• Communicating with clients daily, managing and developing relationships with clients via phone and email.
• Developing and maintaining knowledge of claims process for Medical Negligence.
• Understanding and discussing our funding and insurance information.
• Communicate with our legal team where necessary to progress cases.
• Make amendments to our sign up/ medical consent forms where required.
• Building rapport with clients ensuring all accurate information is taken and entered onto the Proclaim file management system.
• Monitoring own task list making sure all enquiries are contacted daily to chase the client for instructions.
• Any other ad-hoc duties as requested by your Team Leader or Head of Department
• Obtaining Further information from clients regarding their potential claim
• Assisting the legal teams to onboard high value cases

Essential Skills and Experience:

• Call Centre experience or customer facing experience.
• A willingness to learn and develop.
• Excellent verbal, written communication, and telephone skills.
• Exceptional attention to detail
• Team player
• Microsoft Office

We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.

About Fletchers Solicitors:

Fletchers is a growing law firm specialising in personal injury and clinical negligence law, with excellent rankings with both the Legal 500 and Chambers & Partners. Following several acquisitions, we have transformed into the Fletchers Group, with ambitious plans for further expansion. Situated in the North-West of the UK, our offices are located in Manchester, Liverpool, Southport, Leeds, Bolton, and Cambridge. Many of our colleagues enjoy the flexibility of hybrid work arrangements. We offer a great work-life balance, attractive benefits, apprenticeship or training contract opportunities, and avenues for internal progression. Currently, approximately 10% of our colleagues participate in apprenticeships or training contracts, marking a milestone for us as we continue to improve our Learning & Development programs. Our culture is nurturing, designed to assist you in achieving your aspirations. Additionally, we have our Associate and Partner programs for senior lawyers and established the Fletchers Foundation to support those who have suffered injuries.

Fletchers Group is an inclusive employer with a diverse workforce, which is why we welcome applications from all diversity groups and backgrounds. We’re committed to providing a culture and environment where everyone can thrive. Fletchers understand and celebrating that no colleague is the same.We’re proud of our work on the Disability Confident scheme, and we are signing up to other diversity standards to reflect our ethos.