Executive Support Assistant (Clinical Negligence- Southport)

Fletchers Solicitors; Sefton; Hybrid; GBP 28,000 - 42,000; Full time

Benefits offered by this job

35 hours per week

Bonus scheme

35 days holiday incl. bank holidays

Pension scheme (salary sacrifice)

Life Assurance

Medicash

Company sick pay

Enhanced Maternity/Paternity/IVF

Flexible, agile working

Social events calendar

Monthly voucher awards

Job summary

Fletchers Solicitors is seeking an Executive Support Assistant in the Clinical Negligence team in a Southport-based role with hybrid working. You will support the Director and Heads of Department, help manage enquiries, and contribute to performance reporting and process improvement.

The role involves coordinating risk assessments, ensuring timely communication, and delivering high-quality admin support to senior leaders in a fast-paced environment.

Qualifications

• Exceptional organisational skills.
• Excellent knowledge of computer case management processes, Excel, PowerPoint, Word and MS Teams.
• Excellent time management skills.
• Ability to be agile and responsive to business needs.
• Excellent attention to detail and commercial focus.
• Ability to work largely unsupervised.
• Team player with autonomous capability.
• Excellent time recording.
• Maintain confidentiality.
• Understand what constitutes excellence for customers.

Responsibilities

• Review KPI’s and reporting on performance.
• Allocate new enquiries and risk assessments to teams and support quality control.
• Produce quality control reports to the Director of CN and flag concerns.
• Produce reports to the Director of CN as needed.

Skills

Organisational skills

MS Office

Time management

Agile mindset

Attention to detail

Confidentiality

Tools

Excel

PowerPoint

Word

MS Teams

Job description

Role

Executive Support Assistant

Location

Southport/hybrid

Hybrid working available

with the flexibility to work from home and collaborate in-office when needed. We believe we offer our colleagues the best hybrid and flexible working practices, balancing working from home with time collaborating and socialising with colleagues in our modern offices.

Join Our Team as an Executive Support Assistant – Clinical Negligence at Fletchers Solicitors!

Are you a highly organised, proactive professional with a passion for supporting leadership teams in achieving their goals? At Fletchers Solicitors, we’re looking for an Executive Support Assistant to join our Clinical Negligence team and play a pivotal role in ensuring our department operates at peak efficiency.

Role

In this role, you will provide vital administrative support to the Director and Heads of Department (HODs) in Clinical Negligence. Your work will directly contribute to the success of the team by:

• Reporting on key performance factors and assisting with management reporting.
• Ensuring the smooth allocation and monitoring of new enquiries and risk assessments.
• Supporting the department in achieving its objectives by streamlining processes and ensuring timely communication.

This is an exciting opportunity for someone who thrives in a dynamic environment and enjoys working closely with senior leaders to make a meaningful impact.

Why Join Fletchers Solicitors?

We are committed to providing outstanding client service while fostering a supportive and collaborative workplace. If you’re looking to grow your career in a role that combines administrative expertise with strategic contributions, we’d love to hear from you!

In Return Fletchers Can Offer

• 35 hours working week
• Bonus scheme (subject to targets being met)
• 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days’ holiday per year, until you long service award the 3 days after your 5th, 7th, and 9th full year of employment
• Pension scheme with tax-efficient salary sacrifice option
• Life Assurance Policy
• Medicash policy to cover some dental, optical and other medical expenses
• Company sick pay
• Enhanced Maternity, Paternity and IVF schemes
• Flexible, agile working environment with a positive work-life balance
• Varied calendar of funded company social events (check out Fletchers Group on LinkedIn)
• Monthly voucher awards for winning nominees

Main Responsibilities

• Reviewing KPI’s and reporting with regards to performance.
• Allocating new enquiries and further risk assessments to the teams whilst assisting in quality control checks to ensure cases are accepted, managed and completed in line with Fletchers’ policy.
• Producing quality control reports to Director of CN and highlighting any concerns arising from them.
• Producing reports to Director of CN as per business need.

Responsible For

• Providing assistance to the Director of CN to ensure monthly/yearly targets are met and/or on track.
• Providing assistance the Director of CN and HOD’s to ensure that departmental objectives are met.
• Undertaking the allocation and monitoring of new enquiries and further risk assessments in CN and undertake related matters as per business need.
• Providing support and assistance to the wider CN teams.
• Liaising with the Operations Team with regards to CN related matters.
• Reporting on any ad hoc matters as per business need.
• Monitoring and reporting daily to Director of CN and HOD’s regarding the teams RA1 and RA2 acceptance rates/acceptance rates of the individuals within those teams whilst identifying trends and advising if figures drop below agreed criteria set.
• Management of internal file audit process.
• Providing assistance to management and teams as per business need.

Essential Skills And Experience

• Exceptional organisation skills
• Excellent knowledge of computer case management processes, Excel, Powerpoint, Word and MS Teams.
• Excellent time management skills
• The ability to agile and understand and be responsive to business need
• Excellent attention to detail and commercial focus
• Ability to work largely unsupervised
• To be able to perform as part of a team and also autonomously within role at the discretion of Director/HOD’s
• Excellent time recording
• Ability to maintain confidentiality
• To be aware and understand what constitutes excellence for customers

We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.

About Fletchers Solicitors

Fletchers is a growing law firm specialising in personal injury and clinical negligence law, with excellent rankings with both the Legal 500 and Chambers & Partners. Following several acquisitions, we have transformed into the Fletchers Group, with ambitious plans for further expansion. Situated in the North-West of the UK, our offices are located in Manchester, Liverpool, Southport, Leeds, Bolton, and Cambridge. Many of our colleagues enjoy the flexibility of hybrid work arrangements. We offer a great work-life balance, attractive benefits, apprenticeship or training contract opportunities, and avenues for internal progression. Currently, approximately 10% of our colleagues participate in apprenticeships or training contracts, marking a milestone for us as we continue to improve our Learning & Development programs. Our culture is nurturing, designed to assist you in achieving your aspirations. Additionally, we have our Associate and Partner programs for senior lawyers and established the Fletchers Foundation to support those who have suffered injuries.

Fletchers Group is an inclusive employer with a diverse workforce, which is why we welcome applications from all diversity groups and backgrounds. We’re committed to providing a culture and environment where everyone can thrive. Fletchers understand and celebrating that no colleague is the same. We’re proud of our work on the Disability Confident scheme, and we are signing up to other diversity standards to reflect our ethos.