Onboarding Team Member - CN (Southport)

Fletchers Group; Sefton; Hybrid; GBP 23,000; Full time

Job summary

Fletchers Group is seeking an Onboarding Team Member in Southport for a hybrid role focusing on excellent client communication and support during onboarding processes. The position offers competitive benefits and opportunities for professional development within a nurturing work environment.

Benefits

35 days holiday including bank holidays

Bonus scheme based on targets

Pension scheme with salary sacrifice option

Life Assurance Policy

Medicash policy for medical expenses

Company sick pay

Enhanced Maternity and Paternity schemes

Flexible working environment

Varied funded social events

Monthly voucher awards

Qualifications

• Experience in a call center or customer-facing role.
• Strong verbal and written communication skills.
• Exceptional attention to detail and ability to work as part of a team.

Responsibilities

• Communicating daily with clients via phone and email.
• Supporting clients during the sign-up process.
• Collaborating with legal teams to progress cases.

Skills

Communication skills

Customer service skills

Attention to detail

Team player

Willingness to learn

Proficient in Microsoft Office

Job description

Onboarding Team Member - CN

Salary: £22,932

Location: Southport/Hybrid

Office attendance expectation: Initial period in the office for training, followed by hybrid working.

Working hours: 35 hours - Monday to Sunday on a rota basis (1 weekend work in 6 weeks)

Fletchers Solicitors Ltd has a fantastic opportunity to join our growing team. The successful candidate will ensure our clients are at the heart of everything we do by providing excellent customer service. Responsibilities include onboarding clients and supporting them during the initial sign-up process.

In Return, Fletchers Can Offer:

• 35 hours working week
• Bonus scheme (subject to targets being met)
• 35 days holiday including bank holidays and Christmas Closure; option to purchase up to 3 extra days per year, with long service awards at 5, 7, and 9 years
• Pension scheme with salary sacrifice option
• Life Assurance Policy
• Medicash policy for dental, optical, and medical expenses
• Company sick pay
• Enhanced Maternity, Paternity, and IVF schemes
• Flexible, agile working environment
• Varied funded social events
• Monthly voucher awards for nominees

Main Responsibilities:

• Communicating daily with clients via phone and email
• Developing knowledge of Medical Negligence claims process
• Discussing funding and insurance information
• Collaborating with legal team to progress cases
• Making amendments to sign-up/medical consent forms as needed
• Building rapport with clients and accurately entering information into the Proclaim system
• Monitoring tasks and following up with clients
• Performing other duties as assigned
• Gathering additional information from clients
• Completing conflict checks
• Assisting legal teams with onboarding high-value cases

Essential Skills and Experience:

• Call centre or customer-facing experience
• Willingness to learn and develop
• Excellent communication skills (verbal, written, telephone)
• Exceptional attention to detail
• Team player
• Proficient in Microsoft Office
• Strong customer service skills

We reserve the right to close this role early depending on candidate quality and volume.

About Fletchers Solicitors:

Fletchers is a growing law firm specializing in personal injury and clinical negligence law, with rankings in Legal 500 and Chambers & Partners. We have offices across the North-West UK and offer flexible hybrid work arrangements, attractive benefits, training opportunities, and internal progression paths. Our culture is nurturing, supporting your professional growth, and we are committed to diversity and inclusion.

More information can be found on our website.