Onboarding Success Team Lead

PXP Financial; Stanstead St Margarets; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

Join PXP Financial as an Onboarding Success Team Lead to guide and develop a high-performing team in delivering outstanding onboarding experiences. This hybrid role involves leading various onboarding processes and driving continuous improvement, making a significant impact at a pivotal moment in the company's growth. Competitive salary and benefits await as you become part of a collaborative and innovative team in the payment industry.

Benefits

25 days holiday

Hybrid working

Health cash plan

Private healthcare after 2 years

Life assurance after probation

Free onsite parking

Attractive group bonus scheme

Supportive and dynamic team environment

Qualifications

• Proven experience in onboarding, customer success, or operations within a PSP, acquiring bank, or fintech.
• Prior leadership experience in a high-growth environment.
• Familiar with ecommerce and POS payment solutions.

Responsibilities

• Leading, coaching, and developing a team of onboarding specialists.
• Monitoring the onboarding lifecycle from application to go-live.
• Driving process improvements to enhance satisfaction and efficiency.

Skills

Leadership

Communication

Stakeholder Management

Collaboration

Problem Solving

Tools

CRM Systems

Onboarding Tools

Ticketing Platforms

Job description

Working Model: Hybrid Working

Employment status: Full-time, Permanent.

Working hours: Monday to Friday, 9:00am – 5:00pm.

Office Location: Stanstead Abbotts, UK.

Picture yourself at the cutting edge of payments innovation, where each project has the potential to transform the industry. We’re on a dynamic path to redefine what’s possible, with a powerful portfolio that’s set to surpass the competition and position us as a global leader. This is your chance to join us at a pivotal moment in our journey—where your work can make an extraordinary impact.

If you've ever dreamed of being part of something remarkable from the beginning, this is your opportunity. As we grow, your role will shape the future, impact customers worldwide, and drive us toward becoming a game-changer in payments. Join us, and let’s create something truly ground-breaking together.

In this role you will add value to PXP by:

Leading and developing a high-performing Onboarding Success Team to deliver a best-in-class onboarding experience for merchants and partners across ecommerce and POS environments. You will ensure operational excellence, collaborate cross-functionally, and drive continuous improvement in onboarding processes.

A typical week as an Onboarding Success Team Lead might involve:

• Leading, coaching, and developing a team of 5 onboarding specialists to meet KPIs and SLAs.
• Monitoring the full onboarding lifecycle from application to go-live.
• Acting as a point of escalation for complex onboarding issues.
• Collaborating with the Integration Team to ensure technical readiness.
• Leading scoping calls with potential customers alongside Sales and Technical teams.
• Tracking and reporting onboarding progress and pipeline health.
• Driving process improvements to enhance speed, accuracy, and satisfaction.
• Liaising with Risk, Compliance, Product, and Commercial teams to remove blockers.
• Ensuring compliance with internal policies and external regulations.
• Supporting internal and external training initiatives.

We are looking for someone who:

• Has proven experience in onboarding, customer success, or operations within a PSP, acquiring bank, or fintech.
• Has prior leadership experience in a fast-paced, high-growth environment.
• Understands ecommerce and POS payment solutions.
• Is familiar with onboarding tools, CRM systems, and ticketing platforms.
• Has experience working with integration, risk, and commercial teams.
• Can manage multinational teams across time zones.
• Possesses strong communication, stakeholder management, and organizational skills.
• Is proactive, collaborative, and solution-oriented.

We would love someone to have any of the following:

• Experience in multi-acquirer or multi-MID environments.
• Knowledge of vertical-specific onboarding needs (e.g., hospitality, retail, digital goods).

What we can offer you:

Competitive package and other employee benefits such as:

• Hybrid Working.
• 25 days holiday (excluding public holidays).
• Free onsite parking.
• Health Cash Plan, after probation
• Private Healthcare, after 2 years’ service.
• Life Assurance, after probation.
• Offices close to transport links.
• Small and friendly team.
• Attractive Group Bonus Scheme
• A diversified range of activities in an international environment.
• To be a part of a supportive and dynamic team with ambitious, yet realistic objectives for the future.
• An open communication culture.

About us

PXP is a well-established and respected name within the payment industry.

We boast an impressive and diverse client database across the globe and have over 30 years of experience within the payments space.

170+ people are employed across our regional offices located in the UK, Austria, Bulgaria, India and the US.

PXP are a leading payment provider with a reputation of a reliable payment and acquiring platform as well as offering operational excellence and best in class service for all of our clients.

We strongly believe these are fundamental values which contribute to our customers success because for our clients, regardless of sector, taking payment is one of the most important parts of their business.

The UK office is open daily, has free onsite parking, and is ideally placed within a 5 minute walk from the train station located in a small and friendly village.

We listened to our employees and now offer a fantastic hybrid working option, with a minimum two days in the office and optional 3 days home working

Take your career to the next level and join us as we redefine the payments industry. With our CARE values at the core of everything we do, let’s innovate together.

CARE: Customer at our Core, Accountability, Respect, and Excellence.

These principles guide everything we do, from how we interact with our customers to how we support one another as a team.