Onboarding Specialist, SE Marketplace

Amazon; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company is seeking an Onboarding Specialist fluent in Swedish to enhance seller success on their platform. The role involves guiding sellers through registration, providing training, and improving onboarding processes. Ideal candidates will have strong project management skills and experience in customer-facing roles.

Qualifications

• Fluency in English and Swedish required.
• 1-3 years of professional experience preferred.

Responsibilities

• Guide sellers through registration and verification processes.
• Deliver training to sellers on managing product listings.
• Collaborate with internal teams to resolve verification challenges.

Skills

Project Management

Problem Solving

Attention to Detail

Education

Master’s degree in Economics

Job description

Onboarding Specialist - Swedish Speaker, SE Marketplace

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online across the globe, this is your chance to make history. Amazon has a long record of growth and success in non-US geographies. Since launching its first European websites in 1998, Amazon has grown into a global leader in e-commerce, with customer-facing websites selling physical goods in five European countries, plus Japan, China, India, Canada, Mexico and Brazil. Amazon also manages a substantial cross-border business, serving customers in more than 100 countries every month with exports from our current websites.

Overview Amazon is seeking a talented and driven Onboarding Specialist to join our Seller Success Team. You'll play a crucial role in our mission to be Earth's most customer-centric company by guiding strategic sellers through their registration and verification journey and setting them up for success on our Amazon Stores.

Key job responsibilities
Key Responsibilities
• Build and maintain strong partnerships with sellers, guiding them through Amazon's registration and verification processes
• Set them up for success by ensuring optimal account setup and removing blockers to have them list head selection
• Deliver comprehensive training to sellers, empowering them to effectively manage product listings after their first sales
• Collaborate with internal teams to resolve complex verification and compliance challenges efficiently
• Drive continuous improvement of the onboarding experience by identifying efficiency opportunities, implementing process enhancements, and sharing best practices to optimize seller time-to-launch metrics
• Maintain clear communication channels with Account Managers and internal stakeholders, providing regular updates on onboarding status and progress

BASIC QUALIFICATIONS

Basic Qualifications
• Fluency in English and Swedish (verbal & written)
• Strong project management skills with proven ability to manage multiple priorities & stakeholders
• Excellent problem-solving abilities and attention to detail
• Experience with customer-facing roles in a technical environment
• Highly organized and results oriented

PREFERRED QUALIFICATIONS

Preferred Qualifications
• Master’s degree in Economics, Strategy, or related
• 1-3 years of professional experience
• Experience in e-commerce or marketplace operations
• Knowledge of seller tools and platform integration processes
• Familiarity with KYC processes and compliance requirements
• Knowledge on creating product deal pages (listings)


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